We've had sudden increase in the numbers of assholes who frequent our facility. One guy brought in a VERY matted Beardie and a VERY matted Tzu for boarding and then grooming right before pick up. We called to let them know that the dogs were very matted and if they did not want them clipped short, it would require us to reschedule their grooms when the groomer had LOTS more time. The wife, on the phone, said, "Oh, God, I'm sorry, I know they're a mess. It's been a while. We'll bring them back in after we get home."
The husband drops them off yesterday and says, "They were JUST at the groomer before I dropped them off for boarding! They weren't like this when I dropped them off, you guys got them so matted." ....Are you ****ing kidding me? They had an inch worth of growth out the bottom of their pads, your wife said they were "a mess," and you're REALLY gonna try to pull this crap???? Unbelievable.
Ok, THEN, we had a guy that like 3 weeks ago brought in VERY matted dogs that needed to be stripped down. Our groomer did it, guy picked the dogs up, everyone was happy (This was weeks ago). He comes back in a short while ago saying that, "Well I know they were really matted, but your groomer cut their ears and I had to take them to the vet. I think you need to pay the vet bill." Alright, so of course, were the dogs bleeding when they left? No, certainly not. (You guys know how ears bleed, it's not exactly a little bit of blood if an ear gets split.) We always keep records of that stuff and inform the owners, and it's been 10 years since our groomer cut an ear. There is just NO WAY we missed a nicked ear and sent the dog home gushing blood. The guy admits, "Well they didn't start to bleed until a while after I got them home." I press him. "Like... maybe a day or two."
So anyway, puzzled, I look at the date on the vet receipt he left me, and I look at our records of when his dogs were groomed. Yeah, you know what? The dogs were groomed a full TWO WEEKS before he took them to the vet. You're gonna tell me we did that? Bullshit. We called our vet that sees our daycare/boarding dogs should the need arise and she was like, "Um... no. The grooming probably revealed sores beneath the matting, which the dogs then shook until it created a hematoma that split, or they simply scratched open the already weak skin."
And then the icing on the cake? The lady who got her golden groomed and balked at the price we gave her, claiming that a local competitor only charges her $25 to get her Golden groomed. Um, nowhere in this area charges $25 for an adult Golden, sorry. So I go on the website of the competitor and Golden's start at $50 and go up based on coat condition. Do you think we're going to give you a discount if you make up a price from somewhere else?