I need a voice of reason

JessLough

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#22
I actually think the woman was reasonable about it. She did nothing wrong. You have loose dogs on the property, as a guest I would expect said dogs to be safe (as far as dogs go). I would certainly pet the dogs if I were there. The woman didn't do anything stupid to the dog like get rough with him, she just pet him. For no reason your dog nipped her. Regardless of the intention of the bite, it was a bite and it was hard enough to break the skin. That's a problem.

From what you said the woman didn't threaten to report the bite, she didn't ask for a refund. She even requested that only the one dog gets contained and not all of them, in fact she still likes the other ones. So to me she hasn't over reacted at all and hasn't done anything wrong. She pet a dog, it bit her, she asked that the dog be kept away from her, and she doesn't hold it against you or the other dogs. She's just afraid Delgado might nip her again since he did it once without provocation.


I understand you're upset because you know it was a "love bite" and because you have to change how you take care of the dog for this one guest, but that's the price of having a resort on your property.
I think she is totally in the right. I would not expect a free roaming dog at a resort that I am PAYING to stay in to nibble on me. Matter of fact, I wouldn't expect a free roaming dog in that situation, period.
I agree with these. If I am going to PAY to stay somewhere, I fully expect to not have to worry about a dog biting me, whether the owners call it a pinch or not. If it is with the teeth, and breaks skin, it is a BITE. Honestly, I would not pay to stay at a place that has wandering dogs. I mean, if they just wander all over, what happens when they go to the bathroom? Paying for a stay at a resort where there is likely crap on the grass does not seem very fun to me.
 
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#23
I mean, if they just wander all over, what happens when they go to the bathroom? Paying for a stay at a resort where there is likely crap on the grass does not seem very fun to me.
Why would you assume that a loose dog automatically means a substandard hotel? All of our dogs are clean and healthy, and there sure as hell isn't poop laying around everywhere. It's my job to pick it up, so believe me, I know. Everything is clean and maintained, and the dogs don't do anything to compromise our guest's vacations. Our guests are always extremely happy except for the occasional bitchy guest once a year or so. Yeah, we just had a problem with Delgado and this lady, but we're going to deal with it and continue working on his bad habit. It doesn't make our hotel some dirty, side of the road motel that people settle for.
 

Fran101

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#24
I go to the bahamas and the DR often with my family.. and I understand the dog situation.
its actually pretty common for the owner of a resort (especially the nicer ones) to have a dog or two lying around, and they usually TOTALLY ignore the guests unless the guest calls them over (if that..some of them still just lay there). The dogs are clean and well cared for of course
The dogs are basically decoration, they lay around and some people do like having them around. but for those that don't, you barely even notice them and there CERTAINLY isn't poop anywhere or anything else (in fact the dogs are usually not even allowed in quite a few areas).
The dogs are used sometimes to chase off birds that find their way onto the beach or something.

Regardless, having dogs around doesn't mean the hotel is dirty or substandard. All the 5 star resorts we have been to in the carribbean and mexico and such all had a dog or two around.
and I never once saw dog poop, dog hair or anything else other than the dogs themselves that even indicated there were dogs around.
and it was great not having to deal with the darn seagulls/birds on the beach! lol

BUT I would go ahead and try to teach delgado to not do that to guests. It could cause problems because YOU KNOW its a love bite, but they don't.. and some people could really freak out.
I think the lady acted pretty appropriately, she didn't freak out as much as I know many people would have. but it does suck that he is stuck inside and I totally get why you are angry

I would just keep an eye on him in the future, or tell future guests to leave the dogs alone altogether.
As long as the dogs aren't seeking out attention (which I would find really annoying on vacation) I would just let guests know to just leave them be
 

AllieMackie

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#25
I go to the bahamas and the DR often with my family.. and I understand the dog situation.
its actually pretty common for the owner of a resort (especially the nicer ones) to have a dog or two lying around, and they usually TOTALLY ignore the guests unless the guest calls them over (if that..some of them still just lay there). The dogs are clean and well cared for of course
The dogs are basically decoration, they lay around and some people do like having them around. but for those that don't, you barely even notice them and there CERTAINLY isn't poop anywhere or anything else (in fact the dogs are usually not even allowed in quite a few areas).
The dogs are used sometimes to chase off birds that find their way onto the beach or something.

Regardless, having dogs around doesn't mean the hotel is dirty or substandard. All the 5 star resorts we have been to in the carribbean and mexico and such all had a dog or two around.

BUT I would go ahead and try to teach delgado to not do that to guests. It could cause problems because YOU KNOW its a love bite, but they don't.. and some people could really freak out.
I think the lady acted pretty appropriately, she didn't freak out as much as I know many people would have. but it does suck that he is stuck inside and I totally get why you are angry

I would just keep an eye on his in the future, or tell future guests to leave the dogs alone.
^ yup!

Our Cuban 5-star resort had a few dogs and cats around. They also had a pamphlet in our rooms which included a snippet telling us that the dogs and cats were there mostly as pest control, are healthy, well-fed and friendly, and please not to pester them or to feed them our food.

None of them even bothered with the guests, really. They never got too close to the resort common areas or eating spots. They stuck closer to the farmland perimeter and the beach.

It's situational, I think, but in this case the lady had a right to be upset and it's a behaviour you'll want you work on with Delgado. All it takes is one bad seed of a guest, y'know?
 
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#26
I don't think her request was unreasonable. But just remember that she'll be gone soon and you'll still be living in a resort in Mexico with your lovely dogs, and don't let her bother you. :)
 

JessLough

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#28
Why would you assume that a loose dog automatically means a substandard hotel? All of our dogs are clean and healthy, and there sure as hell isn't poop laying around everywhere.
Pretty sure I did not say everywhere. But unless you follow the dogs around 24/7, I am sure that at some point, there is some.
 

Fran101

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#29
Not sure about her hotel.. but I know in one of the places I went to, I asked (because I couldn't figure out where these dogs went to the bathroom the place was SO CLEAN all the time, even the grass was pristine) and he explained that the dogs were trained to return "home" as in their yards on the owners property to go to the bathroom, not anywhere on the resort.
Basically the same idea as our normal indoor house training except their "home" is the resort and the place they go to the bathroom is their own yard.

He told me this was very common. As dog poo and such is a health code violation obviously since food and drink are served all over the hotel and beach (not to mention it's gross and would cause complaints)
ESPECIALLY in a resort with beaches or grass or golf courses (can you imagine laying in the sand and finding doo poo? yuck.

Not sure how she does it.. but just saying, just because there are dogs present, doesn't mean that there is dog feces or urine everywhere on the property.
The dogs weren't even allowed to approach guests unless they were called or go into quite a few areas (in case of allergies I guess)

I've stayed in quite a few resorts with dogs present and have never seen so much as even dog hair. I personally interacted with the dogs once in a while in passing, but my parents don't like "strange dogs" and the dogs never even approached or came near them, they laid in a few isolated spots around the resort and other than when they went to go chase birds off the beach.. we barely even saw them/heard from them.
 

mrose_s

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#30
I think I know what you mean by "nibbling" everything. we call it fleabiting, Mac does it when your giving her a good pat or scratch, its an affection thing she does to "return the favour" but occasionally she does gently pinch you accidentally, she's 12kg and our 45kg girl used to do the same thing occasionally, nibble you all up the arms.

It is something I wouldn't expect a non-dog person to understand though.
 

Sit Stay

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#31
I don't think she's that out of line. Assuming her story's straight, she got bit (bit, nipped, love nipped - EOS, he used his teeth on her hard enough to cause a mark) not because she approached him oddly, was rough housing with him, or encouraging him to play with her hands, but because she stopped petting him. I'm sorry but I would have probably done the same thing - I don't need to get bit because I don't have the time to pet a dog. My old GSD (picked up as a stray) was so affectionate and bonded to me she used to 'groom' me with her front teeth when we'd relax together - it hurts! More than once it would bruise and sometimes bleed a bit under the skin. Not sure how it is in MX but here at least she'd have the grounds to make a way bigger deal of it - I wouldn't be surprised if someone here would have asked for a free stay, or even sued.

I would put him on a tie out away from her room/high traffic areas as well as discourage her from petting the other dogs. In the meantime, you have something to work on with Delgado :)
 

Taqroy

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#32
Heck, I'd consider the dogs a plus, lol! Especially if I'd had to leave mine home :(
I was just thinking this! I got really homesick for my dogs when we were in Hawaii a couple years ago. I love vacation but I HATE not having dogs around. I'd be stoked if there were dogs at some of the places I've been lol.
 
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#33
Most people feel that way. They get so excited to see the dogs and a lot of them say how much they miss their dogs.

As far as dog poop... Our dogs weren't specifically trained to poop in one spot, but they've come to see the entire yard as their "house" so they wait until we let them outside the compound to do their thing.
 
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#34
I think something we've all gotten away from is the concept that when you stay at any kind of hotel/motel/resort, you are a GUEST, a paying guest, but still -- a guest. You don't get any kind of temporary ownership. There is no entitlement to "have it your way." The innkeepers and staff are there to make your stay as pleasant as possible but they are not there to be your servants. When you choose to stay there you are there as a guest, and that means it is on you to treat them as HOSTS, not servants.
 

Laurelin

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#35
I go to the bahamas and the DR often with my family.. and I understand the dog situation.
its actually pretty common for the owner of a resort (especially the nicer ones) to have a dog or two lying around, and they usually TOTALLY ignore the guests unless the guest calls them over (if that..some of them still just lay there). The dogs are clean and well cared for of course
The dogs are basically decoration, they lay around and some people do like having them around. but for those that don't, you barely even notice them and there CERTAINLY isn't poop anywhere or anything else (in fact the dogs are usually not even allowed in quite a few areas).
The dogs are used sometimes to chase off birds that find their way onto the beach or something.

Regardless, having dogs around doesn't mean the hotel is dirty or substandard. All the 5 star resorts we have been to in the carribbean and mexico and such all had a dog or two around.
and I never once saw dog poop, dog hair or anything else other than the dogs themselves that even indicated there were dogs around.
and it was great not having to deal with the darn seagulls/birds on the beach! lol
Yep that's my experience too. The dog culture in the Caribbean/Mexico is VERY different from here in the US. I've actually never stayed in the Caribbean at a place that didn't have a few local dogs and cats that roamed around the beach. It would be strange here but there it's totally normal and expected to have dogs at a hotel. I think that it's important to keep that in mind.

That said, I'd apologize and leave him inside while she's there and work with him on not nibbling. If he can't be trustworthy then maybe he should lose some of his freedom to wander at least for the time being until he can be trusted.
 
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#36
I don't think she's that out of line. Assuming her story's straight, she got bit (bit, nipped, love nipped - EOS, he used his teeth on her hard enough to cause a mark) not because she approached him oddly, was rough housing with him, or encouraging him to play with her hands, but because she stopped petting him. I'm sorry but I would have probably done the same thing - I don't need to get bit because I don't have the time to pet a dog. My old GSD (picked up as a stray) was so affectionate and bonded to me she used to 'groom' me with her front teeth when we'd relax together - it hurts! More than once it would bruise and sometimes bleed a bit under the skin. Not sure how it is in MX but here at least she'd have the grounds to make a way bigger deal of it - I wouldn't be surprised if someone here would have asked for a free stay, or even sued.

I would put him on a tie out away from her room/high traffic areas as well as discourage her from petting the other dogs. In the meantime, you have something to work on with Delgado :)
Agreed!!!!

When OC was younger he was a big fan of "hand holding". This is where he would gently take your hand in his mouth in an affectionate way and just hold it. No dominance, no aggression, no exuberant playing, just hand holding. None the less knowing he was expected to be amongst the public a lot (representing the S. Husky breed for the breed club, visiting elderly at retirement homes, being welcome within stores and banks etc) I put a stop to the behaviour.

Is the guest over-reacting? Yes a bit, but that doesn't make Delgado's "love bites" appropriate either. Its amazing too even how something as minor as that can put a black mark on a business.
 

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