This is going to be a long vent because I'm so angry.
I'm covered under my dad's insurance. I have several medications that I take on a regular basis, and the insurance requires me to get them through the mail order service by Caremark. They have been increasing terrible ever since.
They send me more of my meds than I need. I don't know exactly how much, but I want to say I get 3 months worth every 2 months. I've always got tons. At one point I had no money in my bank account and the meds were about to automatically refill, when I still had plenty, so I went onto my account and unchecked the "auto refill" button. When I was getting closer to low on my meds I went in to order them all manually, and there was no option to do so. I got in touch with Customer Service and apparently unchecking that "Auto Refill" box cancels the prescriptions. ??? The general feel of that conversation was "well, you cancelled them, shouldn't have done that, your fault but I guess I can fix it for you."
As a result of that, I didn't get my birth control for some time. I refilled it at Safeway once and then was denied from doing it again because it had to be mail ordered through Caremark. Not a huge deal since it's just BC, but still a pain.
So it's on auto refill again which means I have way more meds than I need, and therefore get charged more than I ought to be paying, which because of financial instability for a long time usually accumulated as a balance on the account. But because I have more meds than I need, I got comfortable knowing that there was always a new bottle in my night stand. I saw a few nights ago that I'm running low on Seroquel, went to find the next bottle, and... there was none. Got on the Caremark website, and it's off of auto refill, which I obviously did not do (since I didn't know it was POSSIBLE because apparently toggling "auto refill off" means I don't want those meds ever again...)
I went to order it and the meds are $20. There's a $40 balance on the account which I absolutely can not pay right now, because everything I'm making is going to pay off my Riff Medical Emergencies credit card. The total came to $60. I had $75.36 in my account plus a pending payment to Care Credit for $25. Above the "Check Out" button was an option that said "Pay balance later and continue with check out." I chose that one and completed the order.
Checked my bank account 10 minutes later, and they charged me $40.
Today I checked my bank account and they refunded me the $40 and then charged $60.
I called as soon as I got off of work and was told that "there is no such payment option (for paying balance later)" and that because the prescription is already in process, they'd contact the pharmacy and ask to stop it, but "it's probably too late." And that's it, nothing more they can do.
How about not ****ing charging me more than it tells me I'll be paying AT CHECKOUT on YOUR WEBSITE? How about not blaming ME when there's absolutely no way that I would click anything that didn't explicitly state to NOT PAY THE BALANCE? How about you know the features on your OWN GODDAMN WEBSITE? If I had known I would've been charged $60, I would have just not ordered it - that's one that I can make do without for a while, which would really suck (can't sleep without it) but I'm not going to have panic attacks and a mental breakdown if I split up my doses for a bit.
If you just "automatically charge the full price and balance" as I was told on the phone, why was I first charged $40 and then refunded and charged $60? The entire cost would've been $60 the whole time.
I'm just furious. Every single time I deal with Caremark it's just more of the same ****. First I accidentally cancel all of my prescriptions because of extremely misleading (read: incorrect) labeling on the website, then getting it fixed is like talking to a brick wall, then one of my prescriptions just randomly stops auto filling, then I'm taken through steps to check out at charged 3x as much as I was able to pay, and then basically called a liar because that "isn't an option" at checkout (bullshit) and essentially told "too bad, so sad." **** you, Caremark.