I ordered a "Double Agent" collar from Paco Collars in mid-June... it's the one with the three Fetching Bits on it from Fetching Tags.
Well, come last week, being halfway through August, I still hadn't received it... I'm not one to complain at all, so I just sent a nice e-mail wondering when I would expect to receive it. They were apologetic and said Fetching Tags had shut down shop for a few weeks or something RIGHT when I placed my order so the tags were taking longer than expected. I told them thank you and patiently waited for it to arrive...
It arrived on Friday and first of all, I was super excited to get it. The collar is perfect, I was a bit hesitant that the brass tags (and having 3 of them) would make the collar too heavy for Jackson but it's not at ALL... it's very lightweight and the tan already came super soft and it looks fabulous on him.
I continue to open the package and see an envelope with 'thank you' written on it ... WITH a $25 gift card!!! I was super surprised, never expected anything like that. So, now, I'll be ordering another collar at some point, LOL...
But really satisfied with the customer service AND the collar.
A few pics (I didn't include the 'bit' with my phone number on it - sorry stalkers )
Well, come last week, being halfway through August, I still hadn't received it... I'm not one to complain at all, so I just sent a nice e-mail wondering when I would expect to receive it. They were apologetic and said Fetching Tags had shut down shop for a few weeks or something RIGHT when I placed my order so the tags were taking longer than expected. I told them thank you and patiently waited for it to arrive...
It arrived on Friday and first of all, I was super excited to get it. The collar is perfect, I was a bit hesitant that the brass tags (and having 3 of them) would make the collar too heavy for Jackson but it's not at ALL... it's very lightweight and the tan already came super soft and it looks fabulous on him.
I continue to open the package and see an envelope with 'thank you' written on it ... WITH a $25 gift card!!! I was super surprised, never expected anything like that. So, now, I'll be ordering another collar at some point, LOL...
But really satisfied with the customer service AND the collar.
A few pics (I didn't include the 'bit' with my phone number on it - sorry stalkers )