I just had the patient from he!! in here a little bit ago!!!!!!!!!!!!!!!!!!!!! She was in herself in March for a prenatel blood draw. I had trouble getting her blood that day apparantly....I really don't remember her to be honest. So....she came in today with her 10 day old baby for his second PKU. I warmed his heel...poked it with the lancet and didn't get a good blood flow. She said "is there someone else here who can do this"? "When I was here last time you had trouble getting my blood and I'm not going to let you poke my baby a thousand times". I said...no...I'm the only one here but you are more than welcome to go to the main hospital lab. She said that's what she would do. When she walked out...under her breath she said "this is ridiculous". I was saying something else under my breath!!! In the 10 years that I've worked here....I can count on one hand how many bad experiences I've had. What a day!!!!!!!!!!