One of my favorite companies had a big online sale last month- their stuff only goes on sale 2 times a year. Dresses that were normally $200 were marked under $100, and $60-100 shirts were marked from $20-30.
Anyway, they weren't prepared for such a huge amount of shoppers, and their site kept crashing. It took them forever to process orders. One of the shirts I ordered (for $24) ended up being cancelled, so I was pretty bummed because I really wanted it.
Everyone who had an order cancelled received a $100 gift card code- I couldn't believe it. I mean, how awesome is that?! Everyone who shopped in the sale received a 20% off promo code as well... they definitely fixed any animosity anyone would've had over their sale not going smoothly.
So... have you experienced any awesome customer service lately?
Anyway, they weren't prepared for such a huge amount of shoppers, and their site kept crashing. It took them forever to process orders. One of the shirts I ordered (for $24) ended up being cancelled, so I was pretty bummed because I really wanted it.
Everyone who had an order cancelled received a $100 gift card code- I couldn't believe it. I mean, how awesome is that?! Everyone who shopped in the sale received a 20% off promo code as well... they definitely fixed any animosity anyone would've had over their sale not going smoothly.
So... have you experienced any awesome customer service lately?