I'm incredibly frustrated right now, and I'm not sure that I have a right to be. In dealing with Gusto's recently diagnosed elbow dysplasia, the biggest recommendation the referral vet (I drove 3 hours to see a vet who was recommended, who is board certified orthopedics/rehab and is also an active dog sport participant) was to get him in a rehab program sooner rather than later, to work on developing his hind end and try to help some tension in his back that she believed was due to compensation.
When I was researching rehab vets after he was initially lame about 18 months ago, I looked into a large specialty hospital nearby that offered rehab and accepted self-referrals. I looked at their site again last week, where their rehab page referred to "your first appointment with Dr. xxxx". I called, said I wanted to make a rehab appointment for my dog who was diagnosed etc. Made the appointment, went today...and feel like I flushed away $140.
The vet listed on the page isn't there anymore, it appears. The rehab person is not a vet (and therefore wasn't able to discuss my questions regarding surgery, joint injections, and wasn't able to give me an Adequan prescription as I'd hoped). There was some advice that honestly just felt WRONG as well, although I'm certainly not professing any knowledge about the topic.
Is it a valid complaint that I didn't get to see a vet? Should I not have expected a vet for a situation like that anyway? Does it change that they still have a "Dr. XXX" listed on the page? That vet is NOT listed on their employee page, which I didn't look at until now (the rehab person is). Maybe I should have noticed that?
I'm just so frustrated and upset tonight, and obviously am not doing anything about it today. But now I need to make ANOTHER appointment with ANOTHER vet to get what I wanted out of this appointment, and at this point it may just have to wait for another paycheck. And I hate confrontation and don't know if I should even call the hospital about it.
When I was researching rehab vets after he was initially lame about 18 months ago, I looked into a large specialty hospital nearby that offered rehab and accepted self-referrals. I looked at their site again last week, where their rehab page referred to "your first appointment with Dr. xxxx". I called, said I wanted to make a rehab appointment for my dog who was diagnosed etc. Made the appointment, went today...and feel like I flushed away $140.
The vet listed on the page isn't there anymore, it appears. The rehab person is not a vet (and therefore wasn't able to discuss my questions regarding surgery, joint injections, and wasn't able to give me an Adequan prescription as I'd hoped). There was some advice that honestly just felt WRONG as well, although I'm certainly not professing any knowledge about the topic.
Is it a valid complaint that I didn't get to see a vet? Should I not have expected a vet for a situation like that anyway? Does it change that they still have a "Dr. XXX" listed on the page? That vet is NOT listed on their employee page, which I didn't look at until now (the rehab person is). Maybe I should have noticed that?
I'm just so frustrated and upset tonight, and obviously am not doing anything about it today. But now I need to make ANOTHER appointment with ANOTHER vet to get what I wanted out of this appointment, and at this point it may just have to wait for another paycheck. And I hate confrontation and don't know if I should even call the hospital about it.