Dear Dana,
First of all we would like to acknowledge and apologize for the delay in our response time. There has been an apparent electronic glitch that sent some incoming e-mails to the incorrect file.
Dogs digestive systems become accustomed to digesting the same formula, and dogs due best when the diet is consistent. When you feed your dog another formula, or in the instance where we made slight changes, a Biological Acclimation within your dog must occur. Each dog will react differently when this acclimation occurs. Most dogs have no issues at all acclimating, while a slight percentage may experience loose stools. It is always best to mix your old food with a new diet over several days however this isn’t always possible. In this instance reduce the intake and increase the feedings per day with smaller portions to help speed up the adjustment period if your dog is overly sensitive to diet change. If you are among the few that are having a transitional issue we greatly apologize. Please realize we wouldn’t have gone through these changes if we weren’t making a better product. We are confident you will see the improvements once you are on our products and realize it’s are commitment to provide you a super high quality consistent diet your dog can thrive on.
Advances in nutritional pet information are constantly evolving. With this improved data, and after broad-spectrum analysis of all ingredients, as well as extensive feed testing, Canidae is providing the most nutritious, all natural, palatable products in the marketplace today.
We realize that not all pet foods are for all pets and we are very sorry to hear that this product did not work out for your dogs.
Our products are 100% satisfaction guaranteed. If you like you may send us the UPC proof of purchase/best by dates along with a copy of this e-mail to the below address and we will send you a replacement coupon for the same size product /products of your choice. You may find that another of our Canidae products works better for your dog/dogs.
Sincerely,
Julie@Team Canidae
Please mail to:
Attn: Customer Service
Canidae Corporation
1975 Tandem WY
Norco, CA 92860