We gained a new client today. But how we got this one was a bit uncomfortable.
One of our 'competitors' is a small, one man show. I've met him and he is a righteous dude. He asked for our help with selling Microsoft's new online services. The client wanted hosted online Exchange. (Mail services) The competitor did US a favor and asked us to set up the initial stuff because we are a Gold Microsoft Partner and get some money for online services we 'sell'.
Well, I did all that. The problem is the competitor really hosed up the installation of the services. He called and I tried to help him as best I could, but I can't just give away the store, ya know? So I ended up having to bail him out.
The client fired him and wants us to take over their service. I tried really hard to do the right thing and not step on his toes. But he had them in really bad shape and email is a critical part of the clients business.
The (evil) capitalist in me wants to cheer.... But I still feel bad for the guy. I have not talked to him yet, I hope he does not think we set him up, because that is NOT how we roll here.
Ugh.
One of our 'competitors' is a small, one man show. I've met him and he is a righteous dude. He asked for our help with selling Microsoft's new online services. The client wanted hosted online Exchange. (Mail services) The competitor did US a favor and asked us to set up the initial stuff because we are a Gold Microsoft Partner and get some money for online services we 'sell'.
Well, I did all that. The problem is the competitor really hosed up the installation of the services. He called and I tried to help him as best I could, but I can't just give away the store, ya know? So I ended up having to bail him out.
The client fired him and wants us to take over their service. I tried really hard to do the right thing and not step on his toes. But he had them in really bad shape and email is a critical part of the clients business.
The (evil) capitalist in me wants to cheer.... But I still feel bad for the guy. I have not talked to him yet, I hope he does not think we set him up, because that is NOT how we roll here.
Ugh.