Should I be mad at the groomer?

[i am a giraffe]

Is that policy of keeping the money for doing no work written somewhere? If not, and they didn't tell you in advance, then either go back there and demand a refund or report them to the BBB.

I think I'd akin that to me opening an auto store, charging someone to bring their car in for repairs, and then me giving the car back to them saying that I don't know how to fix it but keeping their money anyways.

Absolutely ridiculous.

[Charliesmommy]

I have been on vacation, just got back and saw all these responses. In the end, I decided to just forget about it. No, they did not have their policy written anywhere (at least not that I saw). I guess when I asked if they could handle Charlie, I should have asked the question, but they said it would not be a problem so I did not inquire further. See my post about Charlie's week of boarding for an update on his training!