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  #11  
Old 03-16-2007, 08:10 AM
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I was hoping he would do better with a stranger who (I thought) would have more experience in how to handle/calm an unruly dog. When I took him in I explained the problems I have trying to groom him and the lady said "oh, no problem, we deal with that all the time. He'll be fine". They didn't even bathe him, which is the one thing I AM able to do with him at home (although I end up just as wet as he does). I did ask for at least a partial refund and all they said was "sorry, that's not our policy". I would have understood if they had called me and said they couldn't do it and maybe kept $20 or so for their time but that was not the case.
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  #12  
Old 03-16-2007, 09:33 AM
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I worked at a groomer a long time ago (as a receptionist) and if we couldn't do your dog, we didn't charge you the money. Owners were usually still angry though that we couldn't finish their dogs. Sorry, I'd rather deal with the owner's anger than have the groomer dealing with the dog's teeth!
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  #13  
Old 03-16-2007, 09:43 AM
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Quote:
Originally Posted by Charliesmommy View Post
I was hoping he would do better with a stranger who (I thought) would have more experience in how to handle/calm an unruly dog. When I took him in I explained the problems I have trying to groom him and the lady said "oh, no problem, we deal with that all the time. He'll be fine". They didn't even bathe him, which is the one thing I AM able to do with him at home (although I end up just as wet as he does). I did ask for at least a partial refund and all they said was "sorry, that's not our policy". I would have understood if they had called me and said they couldn't do it and maybe kept $20 or so for their time but that was not the case.
You didn't state this in your original post otherwise I would have agreed that $50.00 was too much. I assumed that your dog was bathed but the coat not clipped...big difference. Sounds like you did get hosed and I would ask for some of my money back for sure.

I still think that they did the right thing not to force your dog through the grooming experience.
Groomers are not dog versed in canine behavior and unfortunately they often make the mistake of thinking that if they restrain a dog, the dog will somehow learn that next time he has to behave. In reality, what they've "taught" the dog is that he was right to be affraid and there starts the vicious cycle that often transfers to other experiences for the dog and the family. This has caused so many problems for both dogs and owners, believe me I see it all the time in private sessions.
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  #14  
Old 03-16-2007, 10:13 AM
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Charliesmommy where are you at in Indiana? I'm in Lafayette and would be more than happy to help in any way that I can! I made Wrigley used to the brush before 3 months of age--and while I don't think he necessarily likes it (his tail goes down) he doesn't squirm or bite or get nervous.
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  #15  
Old 03-19-2007, 12:26 PM
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girlbuffalo - I am down in Bloomington, quite a way from you. Thanks so much for the offer though!
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  #16  
Old 03-22-2007, 05:32 PM
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It's true. Some terror dogs at home are just wonderful at the groomers. While some dogs that are sweeties at home are terrors to the groomer.

I was told once that part of it is caused by the elavation of a grooming table. Dog's seem to be calmer when they are brought to our level rather then when we go down to theirs.

I know this a stretch, but I've heard of it for grooming training and figured I'd offer it to you since you seem at the end of your rope here. There are some groomers that will rent out their tub and facility to you. I know one I went to, if the person said they had an unruly dog, we would let them rent the tub, crate, dryer, and grooming table as long as they signed a wavier provided by the insurance company saying you would not hold them responsible for anything that happened to you or your dog while using their facility. This helped unruly dogs get used to a grooming enviorment and being handled. Try seeing if any groomers around you offer these services.

Also, I wouldn't be mad at the groomer. It might be in their policy not to refund for unruly animals. Did you ask? If you didn't ask they may have thought you had the intention to let them keep it for their time and efforts.

And they may have thought they could handle as I'm sure they deal with upset animals all day. But seeing as you weren't there, you truly do not know how he reacted. He could have become aggressive or anything that put the groomers, and your puppy in danger.

I would be glad they didn't try if they saw a danger in it. But if you are really worried about the $50, then ask them of their refund policy.

((And depending on where you live $50 isn't that much. I know there's only one groomer in my town at my moment and she charges my fiance's family $50 to bath, clip nails, and do a regular coat trim (nothing fancy) on their toy poodle.))
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  #17  
Old 03-23-2007, 03:49 PM
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I've thought about the elevation thing because I've heard that too. I have a big island in my kitchen that would be perfect, unfortunately I can't lift him up there! LOL!

And by the way, he did not get agressive. He was just "too hyper" (their words) and wanted to play, grab the brush, etc.
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  #18  
Old 04-05-2007, 02:27 PM
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I would go back to the groomer and explain that you're going to work on desensatizing your dog so that when you bring him to them the next time, he'll cooperate nicely. Tell them you got some good advice on how to go about training him. Tell them that you apologize for his unruliness. Ask them, "Since you were unable to groom him but spent some time trying, would you be willing to refund some of my money?" This way, you are giving them the potential business in the future and they might give back some of it because if your dog is behaved, they would probably like you to return and tell your friends how reasonable they are, eh-hem. I don't think they should refund all of it. For one, they must have spent some of their time trying to get him to settle. And two, it was an appointment slot that could have otherwise been filled.

I loved Otch's advice and Dr2little's mention of the magic wand. In my place where I get my hair cut, she has a sign saying, "I'm a beautician, not a magician." LOL.

Take it slowly and do what Otch wrote out for you.

edited: OH...this is quite an old thread. What happened? Did you talk to them or just forget it? How's the training going? I hope better.
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  #19  
Old 04-06-2007, 09:25 AM
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i feel for you, but like others said, if you cant control him, why would others?...
but i do think it was a ripp off....cause they say they could do it ....and if they didnt complete the job (not even started it) they should have returned you the 50 bucks...
so in the end, yes, itÁs more than ok for you to be mad at the groomer...
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  #20  
Old 04-06-2007, 09:34 AM
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I too think a refund is in order.

They weren't able to provide the services you paid for, end of story.
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