Dog Site - Dog Stuff
Dog Forum | Dog Pictures

Go Back   Chazhound Dog Forum > Dog Discussions and Dog Talk Forums > Dog Grooming Forum


Reply
 
Thread Tools Display Modes
  #1  
Old 03-15-2007, 12:23 PM
Charliesmommy's Avatar
Charliesmommy Charliesmommy is offline
I run with scissors
 
Join Date: Dec 2006
Location: Indiana
Posts: 2,243
Default Should I be mad at the groomer?

I have never really taken my dogs to a groomer before because I have always given them baths, etc myself so someone please tell me who's right here. Charlie absolutely will not under any circumstances let me brush him, let alone trim him. I posted about this a while back and got some good suggestions but nothing has worked. So, finally giving up in frustration, I decided to take him to a groomer and see if they would have more luck with him than I.

I told them the problem I have trying to groom him (wants to play, eat the brush, play bites, gets all hyper, tries to bite if you try to make him stay still) and they said "noooo problem". $50 later he comes home from the groomer EXACTLY the same way he arrived. They said they were just "unable to do anything with him". OK, fine, my fault that my dog can't behave himself, I get that. But I really feel like I was ripped off. They said they could handle him, I paid in advance, and now I still have the same problem I had to begin with, except now I'm broke.
Reply With Quote
  #2  
Old 03-15-2007, 12:38 PM
dr2little's Avatar
dr2little dr2little is offline
Moderator
 
Join Date: Apr 2006
Posts: 7,402
Default

Quote:
Originally Posted by Charliesmommy View Post
I have never really taken my dogs to a groomer before because I have always given them baths, etc myself so someone please tell me who's right here. Charlie absolutely will not under any circumstances let me brush him, let alone trim him. I posted about this a while back and got some good suggestions but nothing has worked. So, finally giving up in frustration, I decided to take him to a groomer and see if they would have more luck with him than I.

I told them the problem I have trying to groom him (wants to play, eat the brush, play bites, gets all hyper, tries to bite if you try to make him stay still) and they said "noooo problem". $50 later he comes home from the groomer EXACTLY the same way he arrived. They said they were just "unable to do anything with him". OK, fine, my fault that my dog can't behave himself, I get that. But I really feel like I was ripped off. They said they could handle him, I paid in advance, and now I still have the same problem I had to begin with, except now I'm broke.
I feel bad for you but honestly, I applaud the groomers for not stressing your puppy in order to get the job done.

It is an owners responsibility to desensitize their dogs to things that will need to be done in their lives. If the dog was so stressed that it wasn't possible without force to properly groom him, then they absolutely did the right thing and you should be thanking them. If they HAD restrained him and forced him to endure an entire grooming the very first time at a groomers, they could very well set your dog up for a life of fear and anxiety. I see this all to often and believe me they saved you a heap of trouble.
As for the $50.00, if they spent the time but were unable to do the work, I believe you should still be required to pay. They hold scissors, not magic wands..(me trying to be funny....probably falling short)
How old is your pup? Have you tried very short sessions in a quiet room where you desensitize him to the tools and touch required?
__________________


I LOVE my new siggy Baxter'smybaby, THANK YOU SO MUCH....you're the BEST!!!!!!!

http://www.diamondintheruffcalgary.com/
Reply With Quote
  #3  
Old 03-15-2007, 12:46 PM
Charliesmommy's Avatar
Charliesmommy Charliesmommy is offline
I run with scissors
 
Join Date: Dec 2006
Location: Indiana
Posts: 2,243
Default

He is 10 months. Yes, I've tried short sessions and desensitizing him, and taking him to the vet to check for skin conditions, and trying different kinds of brushes, and giving him treats when he's calm (which is almost never). Honestly, I've tried everything.

I am not irritated with the groomer for not getting the job done or for not traumatizing him. I am irritated because I fully explained that it was going to be a problem and they said they could handle it, no big deal, and they obviously couldn't.
Reply With Quote
  #4  
Old 03-15-2007, 02:27 PM
otch1's Avatar
otch1 otch1 is offline
Top Dog
 
Join Date: Sep 2006
Location: washington
Posts: 1,497
Default

I understand your frustration. This is a training issue, so you'll need to start with specific training before you groom again. I'm not sure why you were charged so much for their handling time, unless they did accommplish the bath, nail trim and some brush out?? Reccommend making this a weekend project. Start by using your hands, skip the slicker brush for now. He needs to understand "stand" , "stay" and "leave it", your biggest problem being that he's lacking the obedience training to distinguish this from playtime right now. Then when you add things that may be a little uncomfortable, (metal brushes) it becomes frantic or aggitated behavior. Try having someone in family hold his lead, while he's standing in the livingroom on carpet. (No slick tile surfaces) His collar will be tightened a little, just under jaw. The human post stands in front of him. You're to give command "stand" while you're off of his right shoulder. Gently take his collar in your right hand and use your left hand to place it on his "knee" while applying gentle pressure to move him back. He may already be standing, so you're simply getting him to shift his leg back. There just has to be movement. Then quietly reward with something like chicken! He's rewarded only while he's still in a "stand". You're then going around to the other side and repeating this exercise. All your teaching him is that when you are close to his body and touching his legs, he's not to swing around, not to use his mouth and not to jump foward. The 2nd handler stops the foward motion. The second he's quietly shifting only the leg when he feels pressure, without resistance to you being back there, you're then going to lift the leg from the knee and start running hands down leg to paws. You'll do this on his back end for first day. Second day start this exercise on the front end. Your commands are very quiet, very calm and you keep quietly repositioning him if he shifts. The person holding the lead is simply a post and does not speak or correct dog. They're needed to keep him from swinging around and grabbing at your clothes or hands. Next, work on adding running hands down leg and picking up leg, then going down to paws applying even massage/pressure. He's being well rewarded and baited thruout this exercise. When you hear that big sigh from him, and see he's settled into a standing position and relaxed during this handling, you're ready to move onto going over his back. Gentle massaging pressure from the shoulders down the back to tail, while he's required to "stand". If you were commited to doing this exercise for 20 minutes per day over the course of two days, making it a pleasant experience for the dog while also convincing him this is not playtime, you're not asking him if he wants to be handled... you are going to handle him, you are going to be persistant, but there will never be any pain involved, then by mid week, you should be able to move onto using the brush again. By next weekend, you should be moving onto using the brush, getting your dog to "stand" and stay without assistance from a second handler. This is simply a desensitization exercise and a matter of "manners" when he's being handled. No firm correction or a lot of fussing around, no head restraint, tieing him up, ect. He really needs to "get this" and find it pleasant at the same time. Good luck!
Reply With Quote
  #5  
Old 03-15-2007, 02:34 PM
Charliesmommy's Avatar
Charliesmommy Charliesmommy is offline
I run with scissors
 
Join Date: Dec 2006
Location: Indiana
Posts: 2,243
Default

These are fabulous suggestions Otch and I really appreciate it. Unfortunately, I live alone and have not been able to find anyone who is really willing to come over every day to help me train my dog. Believe me, I wish I could because I think it would make it a LOT easier! It's exactly what I need to keep him from constantly swinging around and doing the "butt dance". I've found that lots of training techniques really require 2 people and it's pretty frustrating.
__________________

"The one best place to bury a good dog is in the heart of his master." -Ben Hur Lampman

I miss you every day, Charlie. You were my teacher, my playmate, and my best friend. Together, we did what we set out to do, and I am so proud of us for that.
Reply With Quote
  #6  
Old 03-15-2007, 06:08 PM
SummerRiot's Avatar
SummerRiot SummerRiot is offline
Dog Show Addict
 
Join Date: Sep 2005
Location: Ontario, Canada
Posts: 8,056
Default

I'm sorry, but that groomer, IMO took advantage of you.

Because they physically coudln't do anything with your puppy, then you shuld have been refunded. Did you ask for a refund because they couldn't touch your dog?

At my old job (groomers), if we couldn't handle a dog because of certain issues - extreme aggresion.. then we wouldn't have them pay.

What the groomer could have done is ONLY if they book appointments ahead of time.. they could have charged you a slot fee.. where they could have potentially had another client in your spot.
__________________
Riot
Nyxi
Tyr TT
Ares
Princess aka Tettles




Reply With Quote
  #7  
Old 03-15-2007, 06:16 PM
Buddy'sParents Buddy'sParents is offline
*Finding My Inner Fila*
 
Join Date: Dec 2005
Posts: 25,374
Default

Hmm, sorry, I feel your frustration, but if *YOU* can not handle your dog, why would you take it to a complete stranger? Sounds like you have some serious work cut out for yourself. Good luck.
__________________
"A coward is incapable of exhibiting love; it is the prerogative of the brave". - Mohandas Gandhi

Reply With Quote
  #8  
Old 03-15-2007, 06:17 PM
Brattina88 Brattina88 is offline
treehugging clicker freak
 
Join Date: Jan 2004
Location: OH
Posts: 12,784
Default

I agree with Summer and BP -- I think they should've called you if they were unable to work with him, though. Maybe they could've asked you to stay with the dog or something. $50?? What breed are we talking about? Even if your dog was groomed, 50 seems like a rip off to me!

If you told them the issues you were having, and they seriously said no problem, then . . .
__________________

Maddie CGC .:. Cocker Spaniel .:. 12 y/o
Bailey CGC .:. Shetland Sheepdog .:. 5 y/o
Reply With Quote
  #9  
Old 03-15-2007, 07:49 PM
Boemy's Avatar
Boemy Boemy is offline
Top Dog
 
Join Date: Aug 2006
Posts: 2,481
Default

I think they should have refunded you.
Reply With Quote
  #10  
Old 03-16-2007, 07:35 AM
SummerRiot's Avatar
SummerRiot SummerRiot is offline
Dog Show Addict
 
Join Date: Sep 2005
Location: Ontario, Canada
Posts: 8,056
Default

BP- sometimes dogs that aren't good with their owners, are better with complete strangers.

We had LOTS of clients come in with unruley dogs that wouldn't let their owners brush them and they were a gems for us to do anything with...

That is another reason WHY some people take their dogs to professional groomers, instead of sitting at home getting frustrated.
__________________
Riot
Nyxi
Tyr TT
Ares
Princess aka Tettles




Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 05:48 AM.


1997-2013 Chazhound Dog Site