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Old 11-07-2013, 09:57 PM
Saeleofu Saeleofu is offline
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Default What would you do?

So, there's this crazy weighted blanket ordeal thing I've been going through. Here's the long version (copy and pasted from Reddit because lazy):

On September 28, 2013 I place an order for a 30lb full-size weighted blanket for myself in hopes it would help with decreasing intensity and duration of sensory shutdown and improve my length and quality of sleep. My service dog currently provides some deep pressure tasks for me, so I know this sort of thing helps me. I had to save up for several years to be able to afford this blanket.

When I placed my order, I was told it would take 3-4 weeks to get my blanket. Awesome, that's not too bad.

At the 4-week mark, I emailed the company and asked when they thought my blanket would ship out. I know stuff happens, but I wanted to make sure they hadn't forgotten about my order. I was told it would be made that week and shipped out by the end of the week. Okay, what's another week, I'll wait.

At the end of the week, my blanket had still not shipped. I contacted them again and asked when it would be shipped. By this point I was getting a little irritated. I was told my blanket was made, but they would give it a "final cleaning" on Monday, and ship it out on Tuesday. At this point, I'm starting to get concerned about whether my blanket will actually be shipped, or if my blanket even exists. I paid for my blanket via PayPal, and Paypal has a 45 day limit to opening a dispute. I decided that if my blanket was not shipped by Tuesday (40 days), I would open a dispute to protect myself in the event the blanket never got shipped.

Tuesday came and went, and my blanket had still not shipped. I opened a Paypal dispute (if you're not familiar with disputes, it's basically a monitored line of communication that is supposed to be used to settle a concern) stating I needed my blanket shipped as soon as possible.
Wednesday, I checked and found I had a full refund, and the message from the seller said that I had requested the order be cancelled and I get refunded. That is absolutely not true - I NEVER requested a refund. All I wanted was my blanket. If I didn't want the blanket, I wouldn't have ordered it in the first place. Since the money was refunded, the Paypal dispute was permanently closed.

The message left for me in Paypal said to call them if I wanted to order the blanket again. I attempted to call with IP-Relay (voice calls are exceedingly difficult for me), but got no answer. So I emailed instead and told them that I did in fact want my blanket, and I did not request the refund. The reply said they automatically refund the money if that's what the customer wanted. THAT IS NOT WHAT I WANTED. She said I could pay the money again, and she'd send out the blanket. Guess what? The refund of course hasn't been processed yet, and is sitting in limbo somewhere between Paypal and my bank. I don't have an extra $260 laying around, so I can't pay for the blanket until my refund is processed. That means it will be AT LEAST another week, if not two, before I can pay. Which delays my blanket even more.

To top if off, the company censors posts to their page by customers, and does not allow Facebook reviews. This means everything you see on their page is going to be positive, because they block the negative from showing up. I have a page for my hobby-business, and I NEVER censor it. I find it incredibly shady that they treat their page and their customers this way. Prior to ordering my blanket, I had only heard good things about this company - and now I know why. I still don't have the weighted blanket I desperately need.
My last message to them last night said "I do still want the blanket. I can't pay today because the money is still in limbo - it's not credited back to my bank account yet because it takes time to process. So that means I have to wait even LONGER to get my blanket. This is ridiculous." After I sent that email, I started looking for other places to get a blanket, since I'm really not in the mood to pay this shitty company $260 for a blanket I should have received 2-3 weeks ago.

So, now I got an email saying they've shipped my blanket (and a shipping notice from FedEx), and to send them the $260 when it's processed. The exact email says "Yes I understand that the funds may not have gone back in your account right away. I will ship the blanket today and will trust you will re-submit payment when it becomes available." and the shipping notice went out before I could respond and say something along the lines of "keep your ****ing blanket I'll get one elsewhere."

I'm NOT happy with this company. I don't want to give them my money. But the blanket's on its way now. I know I won't be able to afford to ship it back to them. What would you do? Would you go ahead and tell them you planned to get one elsewhere after the way you were treated and ask for a discount? Pay the full price for a blanket that's 3 weeks late and was even LATER because they refunded me instead of just shipping the ****ing blanket?

Ugh. I'm pissed and I'm not even happy my blanket is coming. The whole ordeal has just made me angry. I almost feel like just looking at the blanket every night will make me angry.

Edit: I posted the above review on r/autism on Reddit and on an old, nearly abandoned autism forum I moderate. And I emailed The Consumerist. All prior to getting that last email.
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Old 11-07-2013, 10:02 PM
SizzleDog SizzleDog is offline
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Join Date: Nov 2004
Posts: 9,449

Honestly, when it arrives I would send it back to them. I know the feeling of not even wanting to look at something from a seller you're unhappy with...

... of course, I'm sure sending it back will cost $$$ since it's a weighted blanket. Sucky situation.

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Old 11-07-2013, 10:05 PM
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SevenSins SevenSins is offline
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I would wait for the package to arrive and refuse the delivery from Fedex.
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Old 11-07-2013, 10:17 PM
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Fran101 Fran101 is offline
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Honestly? I would keep the blanket (I've heard of the company and the quality is kind of worth it). plus it would cost MORE to send it back and then waiting LONGER to get a new one from another place (and find another business that's worth it)

I would send them a message with the money about how unhappy you are with the service. Give them a negative review on etsy and honestly, send them an angry message.
Let them know WHY you are upset, the whole experience in detail, and what you intend to tell people who ask your experience.

On top of everything else them expecting you to pay full price after all this is pretty gross.

before everything else your blanket was already REALLY late. That already merited an apology and a discount IMO

Disclaimer: I work for Trupanion and love it/our policy! But I do not speak for the company or as the company.
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Old 11-07-2013, 10:23 PM
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sparks19 sparks19 is offline
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Originally Posted by SevenSins View Post
I would wait for the package to arrive and refuse the delivery from Fedex.
This is what I would do if possible. Otherwise, maybe email them and tell them they won't be getting your money and you want to send the blanket back but not until they send you a return shipping label.

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Old 11-07-2013, 10:26 PM
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Xandra Xandra is offline
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If you trust the quality, I would just pay and try to enjoy it. It's not the blanket's fault the people who made it suck. This is something you've been saving and waiting for for a long time and if I were you'd I'd personally be way more concerned about what I was getting than who was getting my money. And you're WELL within your rights to ask for a discount if that's what you want.

If you really don't want the blanket, refuse the package.
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Old 11-07-2013, 10:28 PM
JessLough JessLough is offline
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Join Date: May 2009
Location: Ontario
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Refuse it when it gets delivered or ship it back. You emailed saying you still wanted it from them, but couldn't send the money right away. So IMO it wasn't really wrong of them to ship it for you.

Refusing the package would be the simplest/cheapest(for you) way.

I'm sorry it didn't work. I hope you can find one elsewhere.
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Old 11-07-2013, 10:33 PM
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AllieMackie AllieMackie is offline
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I've been watching this ordeal for awhile, because these guys were on my radar for weighted blankets (helping my autistic cousin with research).

I agree with others on just refusing delivery. Send them an email reply stating that you are refusing the delivery and why - that their communication needs to be clarified.

All that said, I know what it really means is that you're out a quality weighted blanket for even longer and I can imagine how much that sucks. Sorry you're going through all of this. I've told my cousin to red flag this website in her search.

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Old 11-08-2013, 12:12 AM
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frostfell frostfell is offline
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wait til you get the blanket. if its gorgeous, super well made, amazing, lovely, dreamy, everything youve ever hoped for, well worth the wait, cant wait to use it? then pay for it.

if the quality is subpar and its a pile of ****, send it back on their dime (payment on arrival or some such)
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Old 11-08-2013, 01:27 AM
Saeleofu Saeleofu is offline
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Originally Posted by frostfell View Post
wait til you get the blanket. if its gorgeous, super well made, amazing, lovely, dreamy, everything youve ever hoped for, well worth the wait, cant wait to use it? then pay for it.

if the quality is subpar and its a pile of ****, send it back on their dime (payment on arrival or some such)
Hmmmm, I might do this.

Refusing delivery is hard, because usually Fedex just drops it and leaves.

I do want a weighted blanket, I'm just tired of getting jerked around. I haven't even received an apology for the trouble
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