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  #131  
Old 06-20-2013, 02:40 PM
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i'm on the phone with them right now. I got an email late last night saying that my order has been cancelled.

ETA: Yeah, never dealing with PetCare ever again.

Last edited by Zoom; 06-20-2013 at 02:55 PM.
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  #132  
Old 06-20-2013, 03:29 PM
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Oh no, why? Out of stock? Wtf?
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  #133  
Old 06-20-2013, 03:41 PM
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"The item has been discontinued."
"Ok, so why are so many other people, who ordered at the same time, receiving their orders?"
"...uh, the items have been discontinued...limited supply?"
"And again I ask why those who ordered at the same time, or even after me in some cases, are getting their stuff?"
"...."
"Yeah, that's helpful."
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  #134  
Old 06-20-2013, 04:12 PM
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Quote:
Originally Posted by Zoom View Post
i'm on the phone with them right now. I got an email late last night saying that my order has been cancelled.

ETA: Yeah, never dealing with PetCare ever again.
Really? That's so weird! I was told my stuff was back ordered, not discontinued. What food did you order?
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  #135  
Old 06-20-2013, 04:22 PM
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Quote:
Originally Posted by Zoom View Post
i'm on the phone with them right now. I got an email late last night saying that my order has been cancelled.

ETA: Yeah, never dealing with PetCare ever again.
Yeah pretty much this. Girl was an ass on the phone to me.
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  #136  
Old 06-20-2013, 05:46 PM
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Really? That's so weird! I was told my stuff was back ordered, not discontinued. What food did you order?
The regular Turkey formula.
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  #137  
Old 06-20-2013, 05:50 PM
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That's shitty. I would call back and keep calling back until they replaced my order with another formula- for the same price. It makes no sense why my order came, when I ordered after lots of y'all.
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  #138  
Old 06-20-2013, 06:00 PM
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I looked them up on Reseller Ratings after you guys started posting about issues - not that I think Reseller Ratings is the best place to find out about a company but it is a semi-popular review site - and there are a lot of reviews from people who got different stories every time they called, surprise order cancellations, stuff like that. =/ Plenty of positive reviews too but it seems frequent enough that they pull shenanigans on people. I'm sorry for everybody who is getting the run-around or having people be rude to them. It sounds like it's not unusual for them at all unfortunately. =<
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  #139  
Old 06-20-2013, 07:30 PM
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Quote:
Originally Posted by Beanie View Post
I looked them up on Reseller Ratings after you guys started posting about issues - not that I think Reseller Ratings is the best place to find out about a company but it is a semi-popular review site - and there are a lot of reviews from people who got different stories every time they called, surprise order cancellations, stuff like that. =/ Plenty of positive reviews too but it seems frequent enough that they pull shenanigans on people. I'm sorry for everybody who is getting the run-around or having people be rude to them. It sounds like it's not unusual for them at all unfortunately. =<
I noticed a similar pattern on their Facebook page actually, but since a friend had already ordered and received hers (how I found out about the deal, she posted a photo of all the food she got), I went ahead anyway, I only ordered 56lbs of food and it was shipped and arrived quickly and efficiently, and another friend even order more than I did right after I ordered mind and had the same quality experience.

I really feel bad for those of you who are getting the run around, it isn't fair. But then again, I guess it's not fair either to the company if they made such a huge pricing error, and the fact they've honored so many of the orders already speaks high of them, But, no this phone service issue of theirs does need to be fixed, people shouldn't be getting a different answer each time they call.
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  #140  
Old 06-20-2013, 10:09 PM
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Quote:
Originally Posted by Zoom View Post
"The item has been discontinued."
"Ok, so why are so many other people, who ordered at the same time, receiving their orders?"
"...uh, the items have been discontinued...limited supply?"
"And again I ask why those who ordered at the same time, or even after me in some cases, are getting their stuff?"
"...."
"Yeah, that's helpful."
Welcome to my world when they cancelled my order. Le sigh. At least they shipped part of my order.
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