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  #121  
Old 06-17-2013, 09:57 PM
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Originally Posted by kady05 View Post
Not a clue. I was told I'd be contacted either tomorrow or Wednesday regarding everything. So sick of being told a different story every time I contact someone!
Also, this has been my experience, sadly. They've been nice. But you get told something different each time you call. It's like cell phone companies. O.o
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  #122  
Old 06-17-2013, 10:06 PM
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Originally Posted by Southpaw View Post
All 6 of my bags were the salmon sensitivity and shine and they thankfully arrived just fine.

How frustrating to be getting the run around now!
Apparently their customer service is god awful, because every one I know who hasn't received their food and called/live chatted got different stories!
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  #123  
Old 06-18-2013, 07:12 AM
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Just got an email saying my order had shipped! According to UPS, it should be here Wednesday!
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Originally Posted by Lizmo View Post
Also, this has been my experience, sadly. They've been nice. But you get told something different each time you call. It's like cell phone companies. O.o
I hope I get an email today, or at least a call back from their pet food dept.! I agree, they've been nice, but getting a different story from 5 different people is getting old. Makes me feel like a b*tch when I'm like "Then why was I told.." a bunch of times.
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  #124  
Old 06-18-2013, 12:46 PM
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My friend just got this email:

"We are contacting you to inform you that both items on your order are on a backorder with an expected time to be back in stock 6/24/13. We are able to hold the order for you until then and it ships once we have the items back in stock, or we could cancel the order and allow you to have $20 worth of PetcareRx points to use towards your future order from the coupon code FAM20. Please contact us at the customer service number below or reply back through this email with how we should proceed. Look forward to hearing from you soon. Thank you in advance."

So it sounds like they are going to ship everything, it's just all back ordered. I have yet to get an email though.
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  #125  
Old 06-18-2013, 01:31 PM
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I keep checking but no email yet, here's hoping!
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  #126  
Old 06-18-2013, 06:38 PM
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Got a phone call! Mine is also back ordered and they should have it on the 24th and can ship out then. Yay.
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  #127  
Old 06-19-2013, 09:25 PM
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AdrianneIsabel AdrianneIsabel is offline
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now... How do I store this? lol
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Phelan du Loups du Soleil CGC RATI 6/15/13 -
Chili Brigades Brover 5/23/14 -

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  #128  
Old 06-19-2013, 09:40 PM
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now... How do I store this? lol
They're so cute. And by dragging it to random parts of your house and then not really deciding where to put it because where do you put that much dog food, so there.
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  #129  
Old 06-19-2013, 11:05 PM
JessLough JessLough is offline
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now... How do I store this? lol
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  #130  
Old 06-19-2013, 11:07 PM
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Got mine today! It was only 48lbs, but I can't complain. They only charged me $22.
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