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  #101  
Old 06-16-2013, 09:20 AM
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kady05 kady05 is offline
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I just talked to one of their customer service people about my order. Was just curious about it since I placed it on the 9th and it still says "In Process" (my parents received their food just fine, order was placed the same day).

She told me about the pricing error and that the orders are now "under review". I guess a decision will be made tomorrow on if they'll be shipped or not.. I'm going to be mad if they decide not to ship!
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  #102  
Old 06-16-2013, 10:44 AM
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Honestly I wouldn't be too angry, I would understand, but I will be furious if I don't get a refund.
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  #103  
Old 06-16-2013, 11:08 AM
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Quote:
Originally Posted by kady05 View Post
I just talked to one of their customer service people about my order. Was just curious about it since I placed it on the 9th and it still says "In Process" (my parents received their food just fine, order was placed the same day).

She told me about the pricing error and that the orders are now "under review". I guess a decision will be made tomorrow on if they'll be shipped or not.. I'm going to be mad if they decide not to ship!
Aw that's weird, since they seem to have honored so many. I could understand if they cancelled all the orders, but I'd be a little mad if they shipped some and then decided not to ship the rest.
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  #104  
Old 06-16-2013, 11:10 AM
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Quote:
Originally Posted by AdrianneIsabel View Post
Honestly I wouldn't be too angry, I would understand, but I will be furious if I don't get a refund.
What I don't like is that some people got theirs, so that's not very fair, IMO. Sucks for the company that they made an "oops" but it's not my fault.

I was told they "caught the error on Friday". Not sure which Friday (I should've asked) she meant, but I ordered on Sunday the 9th. My parents got theirs on the 12th (why my parents shipped out right away and not mine, which was ordered before theirs, I have no clue). So if they caught it on the Friday the 14th, they should've sent an email out THAT DAY to let people know. And if it was caught on the 14th I don't have much sympathy for them.. how would something THAT big get missed for almost a week??
If I hadn't gotten on there this morning I still wouldn't have a clue that there was a potential issue.

Guess we'll see what happens tomorrow.
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  #105  
Old 06-16-2013, 11:31 AM
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AdrianneIsabel AdrianneIsabel is offline
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Yeah that's a good point.
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  #106  
Old 06-16-2013, 11:36 AM
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I once lost $19,000 from 11 sales that were not priced correctly. I honored the quote I gave them. One of them was so impressed by it, he turned out to have been an general contractor looking for someone to do HVAC work for him. The contract we signed with him, two years ago, has earned my company $807,000 in gross income over the last 2 years.

Good thing I followed through with that price!

Although I am envious of you guys who nabbed this deal. I pay $63.00 for a 28 pound bag!
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  #107  
Old 06-16-2013, 12:51 PM
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Quote:
Originally Posted by Southpaw View Post
Aw that's weird, since they seem to have honored so many. I could understand if they cancelled all the orders, but I'd be a little mad if they shipped some and then decided not to ship the rest.
^this is why I will be mad if they decide not to ship the orders. Ship some but not all? That's outrageous.
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  #108  
Old 06-16-2013, 03:41 PM
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That's weird that they might decide not to ship some orders. I placed two separate orders and received both.
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  #109  
Old 06-17-2013, 01:18 AM
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I'm still waiting on mine. The status says "in Process" and I am calling tomorrow to make sure it's still getting delivered.
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  #110  
Old 06-17-2013, 08:35 AM
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I don't think we're going to be getting the food.

My order was flagged on the 14th (I ordered on the 10th) and it's "in review" with the pet food department. I only placed a 25lb order, too, so it's not like it's some huge amount.

Apparently the pet food department will contact me. I don't care either way if they ship the food, but I think it's unfair that they honored some of the prices and not the others.
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