Dog Site - Dog Stuff
Dog Forum | Dog Pictures

Go Back   Chazhound Dog Forum > Dog Forum News > The Fire Hydrant


Reply
 
Thread Tools Display Modes
  #4561  
Old 12-04-2013, 09:59 AM
*blackrose's Avatar
*blackrose *blackrose is online now
"I'm kupo for kupo nuts!"
 
Join Date: May 2010
Location: Mississippi
Posts: 5,914
Default

Woke up this morning with no internet and the error, "Your LAN does not have a valid IP configuration." Okay. So I called Comcast, hoping they could talk me through fixing it. What a bunch of inept retards.
"Reboot your router."
"I did. 10 times. That alone isn't going to fix it."
"Well, everything is working on our end. Call someone else."
The HECK? I'm used to making troubleshooting calls to ATP at work, and even though more often than not their customer service sucks, they at least try to help you fix the problem.

So, I turned off my modem and my router. Turned my modem back on. Unplugged and reattached my ethernet cable. Unplugged my internet cable. Did that whole ipconfig/release, renew thing. Reattached my internet cable. Rebooted my router. And wahlah! Internet! Screw you, Comcast guy! I am VICTORIOUS.
__________________

Abrams, Momma's boy Chesapeake Bay Retriever and Cynder, Daddy's girl little lab muttly
~*~ DOB 4/11/13 ~*~ DOB 1/28/2006 ~*~

Reply With Quote
  #4562  
Old 12-04-2013, 10:40 AM
Dizzy's Avatar
Dizzy Dizzy is offline
Sit! Good dog.
 
Join Date: Sep 2005
Location: Wales
Posts: 17,507
Default

My house looks like a bomb site and is covered in thick black dust!!!!!!!!

Why is this good....?

They're putting our inglenook in to house our new log burner
__________________
"Dogs are our link to paradise. They do not know jealousy or discontent. To sit with a dog on a hillside on a glorious afternoon is to be back in Eden, where doing nothing wasn't boring, it was peace."


Bodhi is the opposite of ignorance, the insight into reality which destroys mental afflictions and brings peace.

Owned by Bodhi Booglaoo and Fredington Holbein


Reply With Quote
  #4563  
Old 12-04-2013, 03:14 PM
Grab's Avatar
Grab Grab is offline
Top Dog
 
Join Date: Jan 2005
Posts: 3,004
Default

Quote:
Originally Posted by *blackrose View Post
Woke up this morning with no internet and the error, "Your LAN does not have a valid IP configuration." Okay. So I called Comcast, hoping they could talk me through fixing it. What a bunch of inept retards.
"Reboot your router."
"I did. 10 times. That alone isn't going to fix it."
"Well, everything is working on our end. Call someone else."
The HECK? I'm used to making troubleshooting calls to ATP at work, and even though more often than not their customer service sucks, they at least try to help you fix the problem.

So, I turned off my modem and my router. Turned my modem back on. Unplugged and reattached my ethernet cable. Unplugged my internet cable. Did that whole ipconfig/release, renew thing. Reattached my internet cable. Rebooted my router. And wahlah! Internet! Screw you, Comcast guy! I am VICTORIOUS.
Mine does that sometimes..I always have to unplug/reboot both the router and the modem
__________________
Reply With Quote
  #4564  
Old 12-04-2013, 03:34 PM
skittledoo's Avatar
skittledoo skittledoo is offline
Internet Warrior Ballz?!?
 
Join Date: Sep 2007
Location: Northern Virginia
Posts: 13,526
Default

My new Nikon D5100 will be here tomorrow.... Umm hell to the yeaaa!!!
__________________
Joey- Ibizan Hound
Cricket- Mexican Street dog (we think Xolo mix)
Bamm- BC mix
Not Named- Standard size coated Xoloitzcuintle
Reply With Quote
  #4565  
Old 12-04-2013, 04:03 PM
sparks19's Avatar
sparks19 sparks19 is online now
I'd rather be at Disney
 
Join Date: Jul 2005
Location: Lancaster, PA
Posts: 28,291
Default

Quote:
Originally Posted by *blackrose View Post
Woke up this morning with no internet and the error, "Your LAN does not have a valid IP configuration." Okay. So I called Comcast, hoping they could talk me through fixing it. What a bunch of inept retards.
"Reboot your router."
"I did. 10 times. That alone isn't going to fix it."
"Well, everything is working on our end. Call someone else."
The HECK? I'm used to making troubleshooting calls to ATP at work, and even though more often than not their customer service sucks, they at least try to help you fix the problem.

So, I turned off my modem and my router. Turned my modem back on. Unplugged and reattached my ethernet cable. Unplugged my internet cable. Did that whole ipconfig/release, renew thing. Reattached my internet cable. Rebooted my router. And wahlah! Internet! Screw you, Comcast guy! I am VICTORIOUS.
That's pretty much what he was telling you to do. First level tech support ALWAYS has to tell you to power cycle your devices first. unplug every cable from modem, router, and whatever else may be there.... wait... plug back in and honestly 9 times out of 10... it fixes it.

I used to work for Verizon DSL and we had to MAKE people do that first and if they wouldn't do it then we couldn't help them anymore because if THAT was the issue then nothing else we did would fix it at the time and it would waste everyones time. People would say "I already did that" and we would say "Ok do it again with me on the phone" and guide them through unplugging EVERYTHING and plugging it back in and seriously 9 times out of 10 ... it fixed it and they would be like "Oh... um... that worked" lol
__________________
Quote:

“Meaninglessness does not come from being weary of pain. Meaninglessness comes from being weary of pleasure.”


G.K. Chesterton
“Family fun is as necessary to modern living as a kitchen refrigerator.” – Walt Disney






Reply With Quote
  #4566  
Old 12-04-2013, 05:02 PM
*blackrose's Avatar
*blackrose *blackrose is online now
"I'm kupo for kupo nuts!"
 
Join Date: May 2010
Location: Mississippi
Posts: 5,914
Default

Quote:
Originally Posted by sparks19 View Post
That's pretty much what he was telling you to do. First level tech support ALWAYS has to tell you to power cycle your devices first. unplug every cable from modem, router, and whatever else may be there.... wait... plug back in and honestly 9 times out of 10... it fixes it.

I used to work for Verizon DSL and we had to MAKE people do that first and if they wouldn't do it then we couldn't help them anymore because if THAT was the issue then nothing else we did would fix it at the time and it would waste everyones time. People would say "I already did that" and we would say "Ok do it again with me on the phone" and guide them through unplugging EVERYTHING and plugging it back in and seriously 9 times out of 10 ... it fixed it and they would be like "Oh... um... that worked" lol
He mentioned nothing about the modem. It was just the router he told me to reboot. And I had already done that to no avail.

I think my main issue was that he was obviously going through scripted motions. I think if I had told him my computer was smoking and flashing a pink light he would have ssaidthe exact same thing. And when he got to the end of his script, it was all, "Well...even though the problem is still not fixed, I can't help you anymore." Frustrating.
__________________

Abrams, Momma's boy Chesapeake Bay Retriever and Cynder, Daddy's girl little lab muttly
~*~ DOB 4/11/13 ~*~ DOB 1/28/2006 ~*~

Reply With Quote
  #4567  
Old 12-04-2013, 05:12 PM
sparks19's Avatar
sparks19 sparks19 is online now
I'd rather be at Disney
 
Join Date: Jul 2005
Location: Lancaster, PA
Posts: 28,291
Default

Quote:
Originally Posted by *blackrose View Post
He mentioned nothing about the modem. It was just the router he told me to reboot. And I had already done that to no avail.

I think my main issue was that he was obviously going through scripted motions. I think if I had told him my computer was smoking and flashing a pink light he would have ssaidthe exact same thing. And when he got to the end of his script, it was all, "Well...even though the problem is still not fixed, I can't help you anymore." Frustrating.
They do have a script. The base level tech support is very basic and they have to follow a set of steps or they get in trouble. BUT if your problem is not solved by first level techs they are supposed yo send you on to the next level
__________________
Quote:

“Meaninglessness does not come from being weary of pain. Meaninglessness comes from being weary of pleasure.”


G.K. Chesterton
“Family fun is as necessary to modern living as a kitchen refrigerator.” – Walt Disney






Reply With Quote
  #4568  
Old 12-04-2013, 05:14 PM
AllieMackie's Avatar
AllieMackie AllieMackie is offline
Wookie Collie
 
Join Date: Apr 2008
Location: Ottawa, ON
Posts: 6,417
Default

Quote:
Originally Posted by *blackrose View Post
He mentioned nothing about the modem. It was just the router he told me to reboot. And I had already done that to no avail.

I think my main issue was that he was obviously going through scripted motions. I think if I had told him my computer was smoking and flashing a pink light he would have ssaidthe exact same thing. And when he got to the end of his script, it was all, "Well...even though the problem is still not fixed, I can't help you anymore." Frustrating.
All tech support work through scripts, especially first level folks. That's what they're supposed to do. In general the scripted cases solve a good 90% of issues without having to move up the ladder.

Moral of the story: Always power cycle everything first! To this day it solves most of my tech issues.
__________________


Finnegan - Border Collie | Barrett the ferret | Stan & Fiora - the cats
RIP - Fozzy 1993-2006 Palom 2008-2010 Ysera 2008-2011 Basol 2008-2012 Freya 2008-2014 Porom 2008-2014
Reply With Quote
  #4569  
Old 12-04-2013, 06:55 PM
*blackrose's Avatar
*blackrose *blackrose is online now
"I'm kupo for kupo nuts!"
 
Join Date: May 2010
Location: Mississippi
Posts: 5,914
Default

Quote:
Originally Posted by AllieMackie View Post
All tech support work through scripts, especially first level folks. That's what they're supposed to do. In general the scripted cases solve a good 90% of issues without having to move up the ladder.

Moral of the story: Always power cycle everything first! To this day it solves most of my tech issues.
If rooboting ever doesn't work, where would I call to get more indepth support? Had that not worked, I don't know what I would have done.

Regardless: extremely glad it worked. I can't survive without internet. No netflix and no skype with Michael!
__________________

Abrams, Momma's boy Chesapeake Bay Retriever and Cynder, Daddy's girl little lab muttly
~*~ DOB 4/11/13 ~*~ DOB 1/28/2006 ~*~

Reply With Quote
  #4570  
Old 12-04-2013, 07:59 PM
frostfell's Avatar
frostfell frostfell is offline
Kung Pow Fish
 
Join Date: Oct 2012
Location: Albany, New York
Posts: 818
Default

Quote:
Originally Posted by *blackrose View Post
If rooboting ever doesn't work, where would I call to get more indepth support? Had that not worked, I don't know what I would have done.

Regardless: extremely glad it worked. I can't survive without internet. No netflix and no skype with Michael!
they would have had more people they can transfer you to
__________________
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 09:47 PM.


©1997-2013 Chazhound Dog Site