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  #11  
Old 06-28-2012, 08:03 PM
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nikkiluvsu15 nikkiluvsu15 is offline
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Um, wow. That is ridiculous! I've never had a problem getting a water (whether it be bottled or a cup) from any fast food place.

I didn't realize it was so hard to just put water in a cup instead of soda
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  #12  
Old 06-28-2012, 08:05 PM
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Originally Posted by Saeleofu View Post
I would have just left. Around here if there's a McDonald's, there's also a Burger King, Spangles, Arby's, Taco Bell, KFC, and a Wendy's all within a block or so, and they'd be more than willing to take me as a customer.

As an aside, I haven't been to McDonald's since the whole pit bull thing, and I can't say I miss it one bit. I've switched my "regular" fast food place to Long John Silvers and have become a fish and chip addict all over again (which is not even remotely healthier than McDonald's, but I go less often because I have to drive further ).

And, happy gotcha day Yoshi!
I kind of live in the boonies. The only restaurants we have is a Sonic and a Subway. But being a small town the Subway is always closed before I get home and I don't really trust the Sonic. I had already passed the only other town on my way home that had restaurants.

I couldn't leave since I was boxed in. And it was one of the ones that has a curb leading cars so I couldn't just drive away since they were watching me and making sure I ordered/paid before letting anyone in front of me move. So by the time I was able to drive away they had my money :/


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Originally Posted by Snark View Post
I had no idea MickeyD's menus were carved in stone... Have you thought about emailing this story to McD's corporate headquarters? I'm sure they'd love to hear how their personnel are treating the customers.

Then, maybe next gotcha day, you could go to Subway. I bought a roast beef sub for my dog and when I mentioned it was for my dog, they left off the bread and threw in some extra beef scraps. Even asked if I needed a cup of water for her.
I actually did think about Subway! I thought Mcdonalds was going to be faster... I guess I was wrong XD I did send a complaint email and I contacted a local news group that has this weird fascination with childhood obesity. Seriously I know it's an important topic to get out there but they run a story once or twice a week.
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  #13  
Old 06-28-2012, 08:08 PM
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Weird. We've never had issue with getting a water with kids meals at our McDs. Maybe she was especially stupid..
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  #14  
Old 06-28-2012, 08:35 PM
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Yeah, the happy meal price itself includes a drink but they have to key it in by itself to charge the correct amount. Water is free which would make the price of the happy meal incomplete. I think the issue is MOST people would freak being charged for a soda/tea when they just got a water but the drink price is already included in the price of the meal.

Unfortunately, most fast food workers are not taught actual CS skills. Geez, you shouldve seen some of the people I worked with at the kennel! Just can NOT think outside of the box.
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Old 06-28-2012, 08:36 PM
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Oh wow! Just Wow! That's absurd. I think this person was seriously brain dead. That can't be possible. I've ordered water before at these kinds of places. I think I would have left too and written an email to the headquarters. Or maybe just left and said, "Okay...you won't get my $5.00 since you won't give me water."

But you should see what troubles we've had dealing with Home Depot. That's another thread...if I can even take it, going over all the dealings. Unbelievable. There have been clerks and a manager who used the F word, called my son a piece of sh!!!...couldn't work their computers....we've stood at the customer service desk for hours at a time trying to purchase some bricks. Unbelievable! Why you ask, would we go there? Because it's close. And Lowes isn't much better and it's further. OMG! I can't wait until we're finished with this landscaping project.

Sorry to go so off your thread. But it reminded me of more lousy customer service everywhere.

Sorry you had such an issue. Next time you better bring your own water. LOL.
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  #16  
Old 06-28-2012, 09:13 PM
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Originally Posted by sparks19 View Post
I have worked in a lot of food service places for quite a few weeks. Once you get a system it really isn't difficult. It can be physically demanding and there will be days that teat your patience but it really isn't that hard to do. You MUST be able to multitask though. There is no reason to not take the money from the person at the window and give them their order while taking your order... Other than to be deliberately passive aggressive.
While taking your order, they are punching your order into the cash register. So no, they cannot cash out the customer ahead of you first, unless they cancel your order. Then they'll likely have to ask for your order all over again, and cause problems

I like the "I think your kid would rather a pop". WELL THANKS FOR OFFERING MY KID POP.

When I was a kid, your choice was juice, water or milk.
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  #17  
Old 06-28-2012, 09:24 PM
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Quote:
Originally Posted by JessLough View Post
While taking your order, they are punching your order into the cash register. So no, they cannot cash out the customer ahead of you first, unless they cancel your order. Then they'll likely have to ask for your order all over again, and cause problems

I like the "I think your kid would rather a pop". WELL THANKS FOR OFFERING MY KID POP.

When I was a kid, your choice was juice, water or milk.
except... yeah they can. I worked at Burger king for years and then at Tim Hortons for years. We did it all the time. We weren't allowed to just leave a car sitting at your window totally unattended while you take the other order at the speaker. You didn't have to cancel the other orders. They come up on the registers in order at least they did everywhere I worked and I've seen McDonalds employees take cash while taking the order at the speaker many times.

so ... yes you can and it's quite easy. this was just a lack of give a cr@p.
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  #18  
Old 06-28-2012, 09:38 PM
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Originally Posted by sparks19 View Post
except... yeah they can. I worked at Burger king for years and then at Tim Hortons for years. We did it all the time. We weren't allowed to just leave a car sitting at your window totally unattended while you take the other order at the speaker. You didn't have to cancel the other orders. They come up on the registers in order at least they did everywhere I worked and I've seen McDonalds employees take cash while taking the order at the speaker many times.

so ... yes you can and it's quite easy. this was just a lack of give a cr@p.
I worked at Tim Horton's (double drive-through, no sit downs) and another individual coffee shop/cafe, and you definitely couldn't when I worked at either of those places. If somebody was sitting at the window for too long, you had to ask them to pull out and then go outside to bring them their order.

My cousins works at a McDonald's they've had to sit there and wait for somebody to solve their problems first before serving for the same reason, too. I've sat there waiting before (not at the window, we were one of the cars stuck in the middle)

So... no, they may not have been able to.
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  #19  
Old 06-28-2012, 09:43 PM
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Usually if they ask you you to pull up and park it is because your food isn't ready and they have about 30 seconds on the timer to get you away from the window. Not usually because someone at the speaker was being difficult. Most often you would have already paid before being asked to pull ahead and wait.
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  #20  
Old 06-28-2012, 09:43 PM
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Depends on the computer system. Most fast food places these days can have multiple orders up. The ones that don't are very behind. Kinda of like those places that STILL don't take debit cards.

Either way, that's stupid. McD's has never been a favorite of mine. All of their stuff is either too sweet or too salty. And the sandwiches get smaller every year.
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