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Old 05-25-2012, 12:38 AM
Kat09Tails's Avatar
Kat09Tails Kat09Tails is offline
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Join Date: Jun 2010
Location: Upper Left hand corner, USA
Posts: 3,453
Default Rude customer

So I got a call today. I have to admit this guy got my goat and I was pretty livid with how he addressed me.

The call went something like this.

Me: Thank you for calling ____ dept. This is ____ how can I help you?

Do you have anyone available in _____ I can talk to?

Me: Sure I can help you.

No sweetie, I am sure you mean well but I need someone in ______.

Me: I can probably help you. Can I ask what your question is?

That's ok darlin' Why don't you get me someone else who knows more than you do.

Me: Alright, do you mind holding for a moment.

*turn to coworker* can you take a call?

Coworker: Sure

Coworker: Hi this is so and so with ____ dept. How can I help you?

Do you have ____ in stock in brass?

Co worker: yes, how many boxes would you like?

30 I think would do. Oh and by the way thanks for taking my call - sometimes it feels like I'm asking the girl at the auto parts counter how to fix my car when I ask for stuff like this.


*facepalm* seriously, SERIOUSLY?! I love my customers as much as any shopkeep but holy freaking cow, at least give me a freaking chance to help you without assuming that female = too ignorant to answer a question.
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Old 05-25-2012, 12:42 AM
Barbara!'s Avatar
Barbara! Barbara! is offline
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Join Date: May 2012
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I know how you feel. I gave someone advice on how to fix their car once and even offered to fix it for them. They refused to listen because "girls don't know anything about cars" and ended up paying a buttload of money at a shark mechanic for the same problem I told him was wrong in the first place. Sigh.
"I never saw a wild thing sorry for itself." -D.H. Lawrence

"Only when the last tree is cut, only when the last river is polluted, only when the last fish is caught, will they realize that you can’t eat money." –Native American proverb
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Old 05-25-2012, 12:58 AM
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yoko yoko is offline
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Join Date: Aug 2005
Location: Oklahoma
Posts: 5,347

I worked in tech support for quite a while and I'd always get guys and girls who would ask me to transfer them to a guy because 'I didn't know what I was talking about.' Nevermind the fact I had the best call resolution % in the whole center, had the lowest call time, was a trainer, and routinely had my calls sent to corporate to show off the speed/efficiency of our call center. When I became a supervisor I LOVED taking the calls when they were rude to my female teammates.

If they pushed I'd just send them to the tech group. If they wanted to spend an hour and a half on the phone trying to get their stuff figured out instead of three minutes or less with me fixing the issue that's their problem and not mine. I was there to help them but if they didn't want help I wasn't paid to force my help on them.
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Old 05-25-2012, 01:23 AM
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Xandra Xandra is offline
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Join Date: Mar 2009
Posts: 3,807

Sounds like he needs a little bit of throttling if you ask me.
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Old 05-25-2012, 02:28 AM
blue's Avatar
blue blue is offline
Join Date: Feb 2005
Location: wasilla alaska
Posts: 10,119

I love telling our Digital Television customers I dont even own a TV after I get their services up and running.

The auto parts stores around here have been so dumbed down I can walk in, give them the part number of what I need and they still ask make, model, year, and if it has AC.
I SSH'ed into Mordor.

Originally Posted by Renee750il View Post
Sometimes BOTH sides are just full of sh1t.
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Old 05-25-2012, 10:33 AM
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Renee750il Renee750il is offline
Join Date: Dec 2003
Location: Where the selas blooms
Posts: 94,266

Sometimes it's just too much to take quietly. I'm pretty used to it -- hell, my own father treats me that way -- but every now and then it pisses me off and I say something.

The last one got told "don't worry, I've got enough blood supply to run all my parts at the same time."
In a controversy the instant we feel anger we have already ceased striving for the truth, and have begun striving for ourselves. ~Buddha

Stupid is the most notoriously incurable and contagious disease known to mankind. If you find yourself in close proximity to someone infected with stupid, walk away as soon as said infection is noted.

There are few things more nauseating than pure obedience. ~ Kvothe

***8206;"silence is the language of god, all else is poor translation."
— Rumi
Be a god. Know when to shut up.

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