Dog Site - Dog Stuff
Dog Forum | Dog Pictures

Go Back   Chazhound Dog Forum > Dog Forum News > The Fire Hydrant

Thread Tools Display Modes
Old 04-14-2012, 01:27 AM
PWCorgi's Avatar
PWCorgi PWCorgi is offline
Priscilla Winifred Corgi
Join Date: Apr 2006
Location: Twin Citay!
Posts: 14,853
Default Bad Haircut/Grooming experiences?

Just something I thought about while reading Dober's thread: If you have been on the receiving end of a bad haircut (or picked up your dog from the groomer's and they looked like they had a fight with a 4 year old wielding scissors), did you say something to the stylist/company? Did they do anything as payment (have you not pay, give you a gift certificate, etc.) for the damage done?

This is one thing that always scared the crap out of me when I looked into being a groomer. What if the customer, for one reason or another, didn't like the cut you did, at all. What happens then? It's not like you can put it back!

I'm also intrigued about how companies handle this, just from a customer service standpoint.


Ado's Gimme Victory RL1* "Siri"
2 year old Jack Russell Terrier
Gimme Drugs Not Hugs RL1 "Frodo"
8 year old Pembroke Welsh Corgi
Reply With Quote
Old 04-14-2012, 01:48 AM
Fran101's Avatar
Fran101 Fran101 is offline
Resident fainting goat
Join Date: Oct 2008
Location: Boston
Posts: 12,548

Oh and first of all, this has saved me so much head ache. I ALWAYS write down and SHOW the stylist/groomer the lists of the things I want them to do.

Dealing with managers and he said/she said is stupid and frustrating. Write it down. Put it on the table in front of you at the stylist or GIVE IT to the groomer. Then nobody can say they misheard/misunderstood.

- Groomers, It depends
Is it a problem where the dog just doesn't look like the way I thought it would.. or that you totally ignored instructions?

If I told you to not shave my dog and you did.. I am getting my money back and you are getting 1 star on yelp. hell or high water lol

If I wanted a puppy cut for example and the guy did it but the cut isn't that well done.. eh. I'll say something like "Look, I'm not going to make a scene but this puppy cut isn't very well done. The ears are uneven, etc.." I will ALWAYS give reasons why so they can improve or at least know why I wasn't happy and I'll then probably find another groomer.
The clips we ask for on our dogs are NOT complicated, so really, I leave no room for giving them another chance.. our dogs aren't here to teach you how to groom lol you can do a BASIC puppy cut correctly or you can't.
but, regardless, they did DO the cut even if it sucks.. so I pay.

Groomers that take time to take the criticism, or who better yet work with me to fix what I think wasn't well done or give gift certificates or even just give a sincere apology or whatever.. don't get the pictures of their hack jobs or 2 stars posted on yelp. (which in the city. makes or breaks your pet grooming business)

- Stylists/hair salons.
Usually, these things don't happen. Between the 10 pictures I bring of the cut I want, and me watching them like a hawk, finding a place with awesome reviews on yelp and writing a list of what I do WANT.. usually, I don't have these problems.

For totally ignoring instructions (giving me bangs when I said not to. Cutting A LOT more then I said was ok) I speak with them and if necessary, the manager about it and do ask for my money back from the one who did the cutting.

For a cut that didn't look the way I wanted it to or wasn't well done.. I talk to them, try to fix it, pay of course but make it clear the things I don't like about it. A LOT OF PEOPLE fake smiles at hair salons and then go home and cry about their awful haircuts and I have no idea why lol it's their job to make you happy with it and MANY TIMES they are happy to fix what you don't like!!

Gift card for free mani pedi and fixing it the best you can? I may come back depending on the price/location of the salon.
Take it in a huff and force your opinion onto my hair.. I leave. never come back.

Disclaimer: I work for Trupanion and love it/our policy! But I do not speak for the company or as the company.
Reply With Quote
Old 04-14-2012, 01:58 AM
Red.Apricot's Avatar
Red.Apricot Red.Apricot is offline
Top Dog
Join Date: Aug 2011
Location: Southern California
Posts: 2,982

My last haircut was terrible, but I didn't realize until I got home. Uneven, too long in the back, choppy--ugh.

She styled it well, though, lol.

I'm just going to switch hairstylists. Weirdly, I wasn't upset. When I used to have long hair, I was a lot more emotionally invested in my hair. Now, it's not a big deal.
Reply With Quote
Old 04-14-2012, 02:45 AM
Teal Teal is offline road...
Join Date: Jun 2011
Location: Northern California
Posts: 1,497

I did have one stylist in Oregon CHOP my hair off. I told her I wanted a trim of 1.5" max... next thing I know, I'm seeing 6"+ chunks of hair falling to the ground! She told me that it would 'look better that way' O.O

I demanded a different stylist to fix my hair as best they could, and ranted and raved for a good 20 minutes at the girl who chopped my hair... I made her cry :-/ It wasn't my intention, but **** it.. you don't just do to someone's hair what you want without permission!! I DID have a stylist when I was younger who I did tell several times.. Do with it WHATEVER you want! And I came out with some pretty awesome stuff lol

Aside from the one when I was younger, I've not had a "regular" stylist and I've had to get trims anywhere I can find when I decide I want them.. which is dangerous, and over the years I've learned to just leave my hair alone lol
Reply With Quote
Old 04-14-2012, 10:36 AM
Southpaw's Avatar
Southpaw Southpaw is offline
orange iguanas.
Join Date: Jul 2005
Location: Minnesota
Posts: 7,778

My sister is a hairstylist and does a pretty rockstar job every time; and if she doesn't, I tell her so and she fixes it. She did wax off half my eyebrow once lol. But we were at home and kind of missing some of the necessary tools. Solution? Give me bangs to cover it hahahah. But now you have me curious what she would do if a real client was unhappy.

Lucy got a horrible groom once. We specifically said DON'T shave her face, DON'T make her look like a poodle. She came home looking like this:

EEEEEEKKKK. I never knew she had such a long snout. I'm pretty sure my mom called and ripped them a new one, because that's how she does things. I don't think we got anything more than an apology. Not a super big deal, it is just a dog and it will grow back. We did switch groomers though because they clearly paid no mind to our instructions.

Juno CGC 2009 :: Sawyer 2015 :: Cajun CGC 2013 :: Lucy 2006
Run free, Molly :: Happy
Reply With Quote
Old 04-14-2012, 11:18 AM
Doberluv's Avatar
Doberluv Doberluv is offline
Top Dog
Join Date: Dec 2004
Location: western Wa
Posts: 22,020

Years and years ago, I got a perm and she burned it. My hair was sooooooo frizzed and it actually turned sort of an orange color. Do ya think I said a thing? I was younger and too inhibited to make a fuss. I just wore hats I think until it grew out.

My daughter got her hair cut so badly once when she was in high school and didn't say a word. When she got out in the parking lot with me and into the car, she started crying and practically screaming, she was so unhappy. The girl really botched it...took way more off than she told her to. I tried to encourage her to go back in and complain and that I'd go with her and back her up, but she refused. Neither one of us had much back bone back then.

I don't remember anything too terrible in recent years...sometimes it's not quite the way I imagined it should be, but that wasn't usually the stylist's fault. I have a hard time describing what I want.
"If you love wealth better than liberty, the tranquility of servitude better than the animating contest of freedom, go home from us in peace. We ask not your counsels or arms. Crouch down and lick the hands which feed you. May your chains set lightly upon you and may posterity forget that ye were our countrymen." -- Samuel Adams 1776

"When the people fear their government, there is tyranny; when the government fears the people, there is liberty."

Thomas Jefferson
Reply With Quote
Old 04-14-2012, 11:28 AM
JessLough JessLough is offline
Love My Mutt <3
Join Date: May 2009
Location: Ontario
Posts: 13,397

First time I took Rosey to the groomer, they cut off her ear fringe and her "mane". I was so mad... I never asked for them to cut her fur at all, albeit I didn't give instructions, but I also didn't add the "cut" option!

Though we just take her to Petsmart, so it really IS them learning... We just told them what we didn't like, paid and then left, it's not like it wasn't going to grow back
Ella: 3 year old female ferret
Nacho: 9 year old male ferret
Summer: 5 year old female ferret
Goodbye, Rosey. You were the best girl I could have asked for. 10/15/96-03/08/13
Reply With Quote
Old 04-14-2012, 01:57 PM
CaliTerp07's Avatar
CaliTerp07 CaliTerp07 is offline
Top Dog
Join Date: Sep 2008
Location: Alexandria, VA
Posts: 7,652

The first time I took Lucy to the groomers, I brought her home and Zach exclaimed, "They made her look like a boy!" (They had trimmed all her fluff off!) I laughed, it grew out quickly, and the next time we went back I just specified that they leave it a little longer.
Reply With Quote
Old 04-14-2012, 02:11 PM
katielou's Avatar
katielou katielou is offline
Slave to the Aussie
Join Date: Apr 2011
Location: Washington State
Posts: 1,278

I had a terrible color at one place last year.
I had been red for about 6 months and came in to go a bit of a darker red.
I told her she needs to be careful of my roots because they are hot.

Yeah i came out with orange hair and neon orange roots. I didn't pay and was not about to let them touch my hair to fix it either so i went somewhere else.

Then i had a awful cut there. I was going for an asymmetrical bob that kind of swooped from short to long except i am pretty sure Abe could have done a better job with some scissors. I had it fixed somewhere else and have never been back to that place.

I think they closed down this year and the stylist who had messed up my hair twice called to let me know she was moving to a different salon and it was all i could do to hold back a wise ass comment.
"If you get to thinkin' you're a person of some influence, try orderin' somebody else's dog around."
- cowboy wisdom
Reply With Quote
Old 04-14-2012, 03:13 PM
JustaLilBitaLuck's Avatar
JustaLilBitaLuck JustaLilBitaLuck is offline
Top Dog
Join Date: May 2008
Location: Minnesota
Posts: 1,945

I have never had a bad grooming experience with Jack. His groomer is a friend of mine, and she's awesome.

I did have a bad hair experience at one of the ritzier places here - they cut WAY too much off, and gave me bangs. I complained, asked for my money back, or a discount, or a free cut next time - SOMETHING, and they wouldn't give it to me.
| Jack - Lhasa Apso | Missy - Rottweiler | Heidi - Cocker Spaniel | Sassy - Siamese | Oscar - Parakeet |
Reply With Quote


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

All times are GMT -5. The time now is 12:11 PM.

1997-2013 Chazhound Dog Site