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Old 09-27-2013, 02:24 PM
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Default Package stolen ugh :(

Ordered a new Zumi lead the other day for Jackson, was so excited to get it, was needing a slip lead for easy on/off at agility or barn hunt etc.

Freakin' got it in the mail today, RIPPED OPEN... no lead. WTF... did someone actually open my mailbox, rip open a package, steal a DOG LEASH and leave the rest in my mailbox? It just seems so odd. A post lady wouldn't leave me a package like that, I presume, so it must not have happened before it got to my mailbox.

I guess there's... nothing I can do about it. What a waste of $20 tho ugh.
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Old 09-27-2013, 02:28 PM
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That is so frustrating! Tell the mail carrier, mmaybe it is covered under some kind of insurance
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Old 09-27-2013, 02:31 PM
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How was it shipped? Priority? If it happened to come priority, the USPS now gives $50 insurance on priority packages standard.

I would call the post office to complain about it. It will probably result in nothing... but I would still call. That sucks.
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Old 09-27-2013, 02:41 PM
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I'm gonna call my post office, I also contacted Zumi leads and let them know it's not their fault AT ALL obviously, but was wondering if they had shipped it with some kind of insurance or not. It was shipped first class.

This is how the package was in my mailbox:

Had everything in it but the leash.





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Old 09-27-2013, 03:39 PM
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Love the comment they left on the receipt ..looks like your Zumi lead took an adventure all on it's own& left you& Jackson in the dust LOL!

Kidding aside, that realllllly sucks and I hope you can get something sorted out!
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Old 09-27-2013, 04:01 PM
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Wow, Zumi is AWESOME... they're already at their post office trying to figure things out and sending me a new lead, free of charge... that's pretty awesome, considering it was not their fault at all.
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Old 09-27-2013, 04:12 PM
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Quote:
Originally Posted by JacksonsMom View Post
Wow, Zumi is AWESOME... they're already at their post office trying to figure things out and sending me a new lead, free of charge... that's pretty awesome, considering it was not their fault at all.
I'd be pretty annoyed if a company DIDN'T take care of it.

I never thought I had high expectations of companies.. But if this makes a company awesome, maybe I do.
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Old 09-27-2013, 04:55 PM
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Quote:
Originally Posted by JessLough View Post
I'd be pretty annoyed if a company DIDN'T take care of it.

I never thought I had high expectations of companies.. But if this makes a company awesome, maybe I do.
Lol, I dont really know protocols for that... so I just thought it was cool, I wasn't really sure what to expect to be honest. Because, I mean, it's not their fault. So yeah just didn't know how that worked.
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Old 09-27-2013, 04:58 PM
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Quote:
Originally Posted by JessLough View Post
I'd be pretty annoyed if a company DIDN'T take care of it.

I never thought I had high expectations of companies.. But if this makes a company awesome, maybe I do.
I can think of plenty of companies (and by companies I mean individuals) who would respond "welp, you didn't pay for insurance, so that's too bad!"

I would however say that's bad business practice and yes, it would annoy me - but I wouldn't entirely be surprised if it happened...
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Old 09-27-2013, 05:04 PM
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Quote:
Originally Posted by Beanie View Post
I can think of plenty of companies (and by companies I mean individuals) who would respond "welp, you didn't pay for insurance, so that's too bad!"

I would however say that's bad business practice and yes, it would annoy me - but I wouldn't entirely be surprised if it happened...
It has happened to me before and I got that response and wasn't too surprised really. It's not their fault..
I was annoyed and pretty pissed but not surprised.

Didn't end up re-ordering.

I'd be super happy if a company cared enough to send another
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