I bought a kangaroo leather show lead from this person up in Canada. I had ordered from her before with no problems, and I loved my leash from her so I ordered again. She never sent me the leash, and said that she was too busy to make it so she'd send me a refund. That was over 6 MONTHS AGO. She kept reassuring me that she'd send the refund, so that I missed the time period that you can "report" something on Paypal as fraud. I email her every month or so, reminding her, and she hasn't responded or she's said "I will get to it soon, so sorry!!"- and yeah, still sitting here without a leash and without $77. FML. I am super pissed.