Frustration FAIL

LOL I suck

I've been stuck waiting around the house all day for a delivery from Best Buy. We were told that we would get a call the morning of delivery to let us know what time they would be around.

It's not 2 pm and I haven't heard anything. their window for delivery is 7 am to 7 pm. That to me is unacceptable. you can't expect people to sit around and wait for twelve hours.

i didn't get a phone call so around noon I called the 1-800 number and a helpful lady called someone else and said it was going to be delivered around 1:30 and that I would get a phone call a half an hour before they got here.

it's now 2 pm and I haven't even gotten the phone call saying theya re on their way.

That ticks me off.

So I fired off an email telling them just how displeased I was...



except I sent it to lowes instead of best buy LOL. In my frustration it did not occur to me that I was sending an email to a store we didn't even buy from lol

I wrote a letter previously with my disappointment with best buy and it's delivery today. I feel this warrants another letter after the experience I had in trying to deal with this issue today. I'm left as disenchanted as ever with best buy after my experience today. I called the 1-800 number and got multiple stories about what was going to happen. first person said delivery would be at 1:30 when that came and went I called back at 3 pm. That person called the store and then told me that she was told the computer system for that store was down and they couldn't contact delivery drivers or the people who ordered the items that were to be delivered today so I was just to sit and wait.
After another hour I called the local store and was directed to the warehouse facility. I spoke to a male employee and he told me that there was nothing he could do. he was nice and apologetic but I asked to speak to a manager about this just because I find this so unbelievable. I wish i remembered the managers name at the warehouse but I didn't understand what it was when she said it the first time so I didn't actually catch her name.
She was rude, dismissive and treated me like I was stupid. She told me that it's because it's christmas and they have so many deliveries that they couldn't possibly have any kind of time frame and went on to tell me that the reason the delivery driver calls 20 minutes before coming out is so people don't have to wait around all day because they DO take cell phone numbers. Sorry but 20 minutes is not enough time to get home and get the freezer emptied out so they can take it as part of the recycle program as I don't have anywhere else to keep my frozen items and I can't just let them sit out for the entire 12 hour time frame I was given.

she then said that sometimes the delivery guys were out until 8 or 9 pm making deliveries. So now it might not get here until 9 pm? That is so unacceptable I don't even know where to begin. I am NOT having a freezer delivered at 9 pm. absolutely not. She said "well you could have paid extra to get a guaranteed time" uh really because I was never given that option. She then told me that wasn't her fault but the sales associates fault. she was so dismissive that I told her I would just like to cancel the entire thing. Send it back and refund me every dime of my money.

The delivery driver called me 15 minutes later and told me he was on his way and would be here by 5 pm at the latest. I told him OK... I would wait until 5 pm and accept the delivery but if it's later than that I have to go and they can send it back and cancel my order. But after this experience I am left with doubts about EVER purchasing anything for delivery from best buy again.

I understand this time of year is busy but 12 hour time frame windows are not acceptable. people c an't just up and leave with 20 minutes notice from whatever they have to do that day. it's just RUDE and disrespectful to customers and their time.

I really am sorry that this was such a disappointing experience. it's left me with a bad taste in my mouth and little desire to deal with this again. There has to be a better system for this. We were told by the sales associate that we would be contacted the morning of delivery with a time frame for which to expect the delivery. we received no such phone call. one person I talked to at the 1-800 number told me the same thing. I did NOT receive any call or any acknowledgement that I was even getting a delivery today. I was left just sitting and waiting for hours and hours and hours and I can't imagine that I am the ONLY customer that finds this unacceptable. especially when I was led to believe that I would get a call int he morning notifying me of an approximate time and then be told later that I have to pay extra to not have my time completely wasted.

So this order did not get cancelled... I will let it go through but please know that I had every intention of getting every dime back for this. I know one sale is a drop in the bucket and after my experience today I am doubtful that anyone even cares about this one sale.