Good for the that company. In this economy, where everyone is competing for consumer dollars, you'd think more companies would be invested in keeping their customers happy. For the cost of a leash, Zumi just got a lot of good advertising that will probably keep spreading.
I ordered a Comfy Cone from Foster & Smith (they had the best online price I could find) and 3 wks. later, I was still waiting for my package. I emailed the company, who apologized profusely and promptly sent another cone, at no charge, which arrived within 2 days. So, I'll recommend Foster & Smith, too, as a good company to deal with, as far as customer service.