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Old 06-03-2013, 01:56 AM
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ThatCrazyGroomer ThatCrazyGroomer is offline
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Default Help with a pitch for the owner of the salon...

The salon I work at doesn't have a receptionist... We're all going bonkers over it. We spend half of our time answering phones and checking in clients, which is time we could be spending grooming dogs like we're supposed to be. I LOVE the owner, but she doesn't work in the salon (lives 5 hours away) and just doesn't understand. So, I'd like to get your answers to this and print them out to show her... I'll be printing it Monday night to send to her. EVERYONE who sees this, PLEASE take a second to answer, even if its just a simple yes or no, but feel free to go into detail if you have the time!!!


If you walked into a grooming salon and saw groomers on the phone while grooming dogs, would you feel it was a good place to have your dog groomed?

Would you make an appointment?

Would you, if you already had the appointment, still leave your dog there, with groomers who are clearly stressed trying to answer phones, do intakes and check outs, AND groom their dogs?

Do you feel its OK for her to take part of our commission to pay a receptionist?

Thanks guys!!!
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Old 06-03-2013, 02:13 AM
Saeleofu Saeleofu is offline
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No, no, no, and yes. It's just not professional, at all.

Weren't you hired to try to get this place straightened out? If that's the case, she should just freaking LISTEN TO YOU!
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Old 06-03-2013, 02:16 AM
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Quote:
Originally Posted by Saeleofu View Post
No, no, no, and yes. It's just not professional, at all.

Weren't you hired to try to get this place straightened out? If that's the case, she should just freaking LISTEN TO YOU!
LOL yes, ma'am! She's just stubborn on the receptionist thing. She doesn't think its part of the problem or at all necessary.
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Old 06-03-2013, 07:39 AM
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If you walked into a grooming salon and saw groomers on the phone while grooming dogs, would you feel it was a good place to have your dog groomed?

NO
Would you make an appointment?

NO
Would you, if you already had the appointment, still leave your dog there, with groomers who are clearly stressed trying to answer phones, do intakes and check outs, AND groom their dogs?

NO
Do you feel its OK for her to take part of our commission to pay a receptionist?

YES

Would this be a compromise-? have a set time for drop off, pick ups and scheduling appointments. For example- drop offs 9-10 AM, Pick ups 4-5PM Grooming only from 10AM-4PM, calls for appointments can be handled during those times. It will cut back on the number of appointments available for the day, but those appointments will be given undivided attention. During groooming time, use an answering machine to answer phone (with message about times to call for appointment).
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Old 06-03-2013, 08:04 AM
stardogs stardogs is online now
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If you walked into a grooming salon and saw groomers on the phone while grooming dogs, would you feel it was a good place to have your dog groomed? Would you make an appointment?

I'd be very skeptical of the quality of services my dog would recieve. I might ask if the phone while grooming was the norm, and perhaps come back another time to see.

Would you, if you already had the appointment, still leave your dog there, with groomers who are clearly stressed trying to answer phones, do intakes and check outs, AND groom their dogs?

No.

Do you feel its OK for her to take part of our commission to pay a receptionist?

Yes. A receptionist would be a reasonable business expense.
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Old 06-03-2013, 09:39 AM
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This probably isn't what you want to hear LOL so feel free to not include it. But I get my hair cut at hair salons that are walk-ins and they don't have a receptionist. The stylists will stop cutting hair to answer the phone, greet people when they walk in, et cetera. That's how it has been for probably five or six years now. I wouldn't be totally shocked at a grooming salon that worked the same way.

OTOH I still think a receptionist is a wise investment. Is there a "peak" time of day when you have the most calls or walk-ins? If she's unsure of the investment, maybe you can suggest somebody part time for only those peak hours as a trial and she can see what kind of impact it has on her business.
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Old 06-03-2013, 09:49 AM
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It really depends.... On the prices... the quality of the grooming... cleaniness... There's a lot of variales that determine whether or not a business will get my (continued) business.

I don't think it's the worst thing not to have a rectionist, but since it seems to negatively impact the store so much, I would definitely look at alternatives to what you're currently doing.

I know a hair salon I go to has the hair stylists answer the phones and they switch off every week or so. It helps them learn how to deal with customers, how important scheduling is, etc.

If you could do that for a little while or maybe on weekends....something, then perhaps the owner wouldn't see as an unecessary expense. I agree with the others on the busy times. However, I think it's easy for someone to get out of touch if they do not work in a job like that daily (or at least more than several hours a week). It's not just answering phones, it's having someone who can deal with people and manage everything that comes into the store. It's the first person they're going to talk to, see, be greeted by, etc. so it needs to be someone who you all would want to represent you.

Just my opinion, anyway.
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Old 06-03-2013, 10:10 AM
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I can't answer about making an appointment I've never used a groomer so I don't have experience.

What you could do is have a stop watch and everytime someone has to stop and do receptionist work start the timer. When you talk to her you can be like this is how much time the groomers have to be away from their post.
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Old 06-03-2013, 10:54 AM
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Our shop doesn't have a receptionist nor do we want one. We answer the phone ourselves, schedule our own appointments and check in and out our own dogs. We develop better client relations this way. I don't think a grooming shop needs a receptionist as my experience with having one was decent but she really didn't do anything worth while and routinely screwed up our schedules.
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Old 06-03-2013, 11:00 AM
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What about hiring a bather/grooming assistant? That way you aren't paying someone to sit around while the phones aren't busy. They can bath dogs, clean the salon and answer phones.

I think if you title it as receptionist, it sounds too specialized. Make it sound like the person will be doing a lot more to help the salon out.
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