I have an issue with shipping Zander

[Lyzelle]

So.

Zander's crate arrived today. 1st problem, product discription said it came with rear ventilation. It doesn't.

Second problem. This is a GIANT KENNEL. And his head/ears still touch the top.

WTF am I supposed to do now? I mean, obviously I try and return this thing to Amazon. But then what about the size issue?