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Old 05-06-2011, 10:04 AM
CjDS CjDS is offline
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Join Date: May 2011
Posts: 1
Default Question for shop owners

Have any of you had issues with "re-grooms"? We've had a couple of clients come in and their regular groomer wasn't available so they agreed to have another groomer do the groom that time, then a day or two later they come back and complain and the original groomer or the owner ends up fixing the cut at no charge.

How do you address the problem and what kind of employee policies do you have in place regarding this? Thanks!
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