OH man that would infuriate me lol. If there is one thing I can't handle it's bad customer service.
I was so mad I was shaking. It's really just the cherry on top that the head of the checking department LIED to me and gave me to her "supervisor" who turned out to actually be an employee BENEATH her. Her supervisor, as it turns out, is gone for the day (and apparently nobody knows when she will be in) - you could just TELL me that. LYING is not the appropriate way to handle this.
I have just had it with them. I called to try and get my mortgage through them and got horrible customer service, the guy didn't even seem that interested in working with me to get me a mortgage. So fine, I took my mortgage business to another bank. And now this? They told me when I opened my account that I got free checks as long as I ordered through them - they weren't free if I wanted to get pretty printed checks elsewhere. So I've always ordered my checks through them, but of course with a debit card I never use checks. So I just ordered checks again... and they charged me $20 and insisted I don't get free checks.
Look, they could have just refunded the $20 and kept me as a customer. Instead they were like "Nope, you're dumb, it's NEVER been that way." YES IT HAS. WTF.
So instead of keeping me as a customer when I've had an account with them SINCE I WAS A BABY... they wouldn't refund the $20, and now I'm taking all my money and going home.
Jerks.
*flips table*